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Topic Originator: wee eck
Date: Wed 28 Jul 11:42
I`ve just received an e-mail saying the capacity for the opening league match against Partick Thistle will be restricted to 2,000 and priority will be given to ST holders. Apparently 1,900 STs have now been sold.
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Topic Originator: elvis_lives
Date: Wed 28 Jul 11:44
It's not working at the moment.
Doesn't sound like the club have been proactive and asking for an uplift to numbers.
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Topic Originator: Dallpar
Date: Wed 28 Jul 11:48
Just successfully booked ticket
COYP
A Macnaughton
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Topic Originator: CocoPar
Date: Wed 28 Jul 11:53
The link in my email goes to a dead page on the club website? Same with the link on Twitter? How are folk managing to book?
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Topic Originator: da_no_1
Date: Wed 28 Jul 11:54
Think it`s down now - I was half way through booking
"Some days will stay a 1000 years, some pass like the flash of a spark"
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Topic Originator: Raymie the Legend
Date: Wed 28 Jul 12:05
Are only ST holders allowed to book? I can`t see any link on the COWS
It's bloody tough being a legend
Ron Atkinson - 1983
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Topic Originator: CocoPar
Date: Wed 28 Jul 12:06
They replied to 1 post on Twitter saying its a payment issue with their payment provider hence it is down... No tweet to say anything to anyone else. Did we not learn anything from the Dumbarton game?
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Topic Originator: da_no_1
Date: Wed 28 Jul 12:18
My application crashed when I tried to confirm then I got a confirmation email about my ticket booking. Weird.
"Some days will stay a 1000 years, some pass like the flash of a spark"
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Topic Originator: fcda
Date: Wed 28 Jul 12:30
Quote:
Raymie the Legend, Wed 28 Jul 12:05
Are only ST holders allowed to book? I can`t see any link on the COWS
Seems like they're hoping to get season ticket holders to book first to work out how many seats will be left for non season ticket holders.
Post Edited (Wed 28 Jul 12:31)
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Topic Originator: Angus_W
Date: Wed 28 Jul 12:36
Season tickets can book till 3Rd Aug Tuesday - Then its a free for all.........
“.........your on mute Jordan” 😀
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Topic Originator: Parsweep
Date: Wed 28 Jul 12:37
I'm hopeless with all this techy stuff , but as a season ticket holder , should I have received an e-mail abt booking a ticket for the Partick game ?
I've not , and does that affect my ability to book a seat ?
Probably sounds thick to most of you but I'm at that stage in my life 😆
Bobvo
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Topic Originator: wee eck
Date: Wed 28 Jul 12:46
I`ve tried twice to book my seat via the link but failed both times - `Payment error`. Very frustrating.
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Topic Originator: Ianoappar
Date: Wed 28 Jul 12:47
Get through to last bit then tells me error occurred
Post Edited (Wed 28 Jul 12:48)
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Topic Originator: Ianoappar
Date: Wed 28 Jul 12:52
Looks like site has been taken down now ?
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Topic Originator: dpard
Date: Wed 28 Jul 12:56
Mines is coming up with an error message for the link. Assuming others have similar?
The flame still burns
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Topic Originator: dafc-chris1
Date: Wed 28 Jul 12:59
Error for mine too might try again later
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Topic Originator: PARSpars
Date: Wed 28 Jul 12:59
had the payment error thing as well, noticed the seats were gone when went back in that we had selected but got email to confirm 3 seats we had selected.
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Topic Originator: CocoPar
Date: Wed 28 Jul 13:00
I have just got an email with the tickets I tried to book an hour ago when it crashed on me. No idea what is going on with the system in use by the club.
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Topic Originator: Parfect69
Date: Wed 28 Jul 13:01
Surely if you have purchased a season ticket the you don’t need to book a ticket? Or am I being silly?
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Topic Originator: da_no_1
Date: Wed 28 Jul 13:02
To all those who got the payment error crash thing.....check your emails
"Some days will stay a 1000 years, some pass like the flash of a spark"
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Topic Originator: da_no_1
Date: Wed 28 Jul 13:04
Quote:
Parfect69, Wed 28 Jul 13:01
Surely if you have purchased a season ticket the you don’t need to book a ticket? Or am I being silly?
Not at all. You're being asked if you intend to actually turn up. Capacity limited to 2000. We've sold 1900 season tickets. All they're attempting to do is establish how many tickets can go on sale allowing for season tickets and social distance measures
"Some days will stay a 1000 years, some pass like the flash of a spark"
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Topic Originator: gordi-b
Date: Wed 28 Jul 13:04
Nothing on site, problem?
G.B
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Topic Originator: SusieQ
Date: Wed 28 Jul 13:05
Quote:
Parfect69, Wed 28 Jul 13:01
Surely if you have purchased a season ticket the you don’t need to book a ticket? Or am I being silly?
So they know how many ST holders will attend & how many tickets they can sell to walk ups 👍🏼
COME ON YE PARS!
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Topic Originator: Parfect69
Date: Wed 28 Jul 13:06
So if I’m intending to go I have to book a ticket?
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Topic Originator: PARSpars
Date: Wed 28 Jul 13:07
its just for this game so comply with social distancing having to book, unless premier sturgeon changes her mind
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Topic Originator: Stooie
Date: Wed 28 Jul 13:07
The only email I`ve received isn one exhorting me to book early - but not telling me how. When I try `book online` I get nothing and when I go to `for full information click here I get the DAFC online shop. After the good experience of last week this is disappointing.
Stuart Wardrop
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Topic Originator: wee eck
Date: Wed 28 Jul 13:08
They also have to allocate seats to ST holders as they can`t all get their usual seats due to social distancing.
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Topic Originator: Parfect69
Date: Wed 28 Jul 13:08
Surely if you buy a season ticket you will be going. Talk about confusing
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Topic Originator: gordi-b
Date: Wed 28 Jul 13:11
"Full information can be found here" nothing there ?
G.B
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Topic Originator: PARSpars
Date: Wed 28 Jul 13:14
the page on COWS also now disappeared that gave all the info......
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Topic Originator: eastendalloapar
Date: Wed 28 Jul 13:14
This is worse than the Dumbarton game.
matt forsyth
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Topic Originator: PARSpars
Date: Wed 28 Jul 13:14
Would have thought been some update on social media......
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Topic Originator: The Boss
Date: Wed 28 Jul 13:17
“Surely if you have purchased a season ticket the you don’t need to book a ticket? Or am I being silly?”
Exactly what I was thinking. If there is to be 2000 season ticket holders and some don’t go then they are technically charging for the same seat twice.
Site down for me too. Another sham by the looks of things for people who have already paid in advance.
I like black and white (dreaming of black and white)
You like black and white
Run run away
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Topic Originator: PARSwede
Date: Wed 28 Jul 13:19
Need to know who is actually there for test and trace.....
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Topic Originator: SusieQ
Date: Wed 28 Jul 13:19
Quote:
The Boss, Wed 28 Jul 13:17
“Surely if you have purchased a season ticket the you don’t need to book a ticket? Or am I being silly?”
Exactly what I was thinking. If there is to be 2000 season ticket holders and some don’t go then they are technically charging for the same seat twice.
Site down for me too. Another sham by the looks of things for people who have already paid in advance.
You're booking your seat, not buying it - we won't be charged again!
COME ON YE PARS!
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Topic Originator: The Boss
Date: Wed 28 Jul 13:21
What if you say you are going then at the last minute can’t? What happens then?
Just seems a very backward way of doing things.
I like black and white (dreaming of black and white)
You like black and white
Run run away
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Topic Originator: Parfect69
Date: Wed 28 Jul 13:21
I get that, I’m not that silly !!!
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Topic Originator: PARSpars
Date: Wed 28 Jul 13:22
the_boss..... its all to do with social distancing guidelines, not much the club can do about that is there at the moment
remember any season ticket holder who doesn`t attend can watch the live stream as part of their season ticket while we have restrictions
luckily i managed to sort our tickets before it went down, but its another PR disaster really for the club and the ticket agency, its brilliant when it works but these issues should not be happening.
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Topic Originator: Parfect69
Date: Wed 28 Jul 13:23
So you are a season ticket holder Pars207?
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Topic Originator: PARSpars
Date: Wed 28 Jul 13:24
yes i am
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Topic Originator: Parfect69
Date: Wed 28 Jul 13:29
What could possibly go wrong?
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Topic Originator: hudza
Date: Wed 28 Jul 13:49
This is a pain in the bottom .
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Topic Originator: dafc-chris1
Date: Wed 28 Jul 13:56
Update up on website saying their partners are working on the problem
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Topic Originator: Berry
Date: Wed 28 Jul 14:41
What’s the payment error and why are you getting a payment error when you shouldn’t be paying for anything?
You’ve just to email Matt and he’ll sort it for you.
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Topic Originator: Kaiser Chief
Date: Wed 28 Jul 14:43
Edited as online system is now back up and running.
Post Edited (Wed 28 Jul 16:31)
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Topic Originator: PARSpars
Date: Wed 28 Jul 14:44
Be handy if they said on the website that tickets booked earlier are valid or not,
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Topic Originator: Berry
Date: Wed 28 Jul 15:14
Credit to Matt, emailed him and tickets received straight away, that lad is on the ball.
Post Edited (Wed 28 Jul 15:15)
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Topic Originator: PARSpars
Date: Wed 28 Jul 15:24
looks like website back up.....
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Topic Originator: DBP
Date: Wed 28 Jul 15:31
What do I do if I haven’t picked up my season ticket yet (And not at home this week) and don’t know my new number (is it the same as my old season ticket number)?
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Topic Originator: PARSpars
Date: Wed 28 Jul 15:34
DBP, it is on the email u will have received when u renewed your season ticket, i not picked up my new card either yet.
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Topic Originator: wee eck
Date: Wed 28 Jul 15:34
When you renewed you should have received an e-ticket by e-mail. The 13-digit code on that is your ST number.
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Topic Originator: Parsweep
Date: Wed 28 Jul 15:42
Quote:
PARS207, Wed 28 Jul 15:34
DBP, it is on the email u will have received when u renewed your season ticket, i not picked up my new card either yet.
All this talk abt e-mails is confusing me !
I renewed my ST in the club shop abt a month ago . I got my new ticket at that time .
Should I , or should I not have had any more communication from the club .
Bobvo
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Topic Originator: wee eck
Date: Wed 28 Jul 15:46
Probably not if you renewed in person.
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Topic Originator: Berry
Date: Wed 28 Jul 15:48
Parsweep, if you bought your season ticket in the shop then you wouldn’t have received an email, you would’ve got a receipt.
To confirm you are going to the Partick game you either email Matt or go through the website and ‘book’ your seat. Either Matt or the website will send you an e-ticket.
The bar code on the e-ticket should match the bar code on your physical card is my expectation and you can either use the e-ticket or your physical card to gain entry.
Post Edited (Wed 28 Jul 15:48)
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Topic Originator: Parsweep
Date: Wed 28 Jul 15:52
Cheers .
Been trying to go through the website , but no joy . I'll try e-mailing Matt tomorrow .
Bobvo
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Topic Originator: DBP
Date: Wed 28 Jul 15:58
Got it thanks 👍
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Topic Originator: Kaiser Chief
Date: Wed 28 Jul 16:30
No need to email Matt now with the online booking system now back up and running.
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Topic Originator: Parfect69
Date: Wed 28 Jul 16:37
Got mine, thanks for your help 👍
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Topic Originator: Par
Date: Wed 28 Jul 16:44
Booked and got my Season Ticket Seat also, so happy with that. It may be the case that it has blocked out other season ticket holder seats round about me due to social distancing but i take it they can book a seat nearby.
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Topic Originator: Parsweep
Date: Wed 28 Jul 17:47
Went to see if my cousin who works for IT with the council could help . Still no joy . 😕
Bobvo
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Topic Originator: Ianoappar
Date: Wed 28 Jul 17:51
Couldn`t get my seat but got another booked,just need to be able to use the new system now.
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Topic Originator: GJS93
Date: Wed 28 Jul 17:56
"The bar code on the e-ticket should match the bar code on your physical card is my expectation and you can either use the e-ticket or your physical card to gain entry"
the e-ticket is a different number and thats what you need to use along with the seat on that ticket, no doubt there will be some folk that try and sit in their "normal" seat despite not having a ticket for it.
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Topic Originator: PARSpars
Date: Wed 28 Jul 18:06
the stewards should be putting tape around the seats that are to be not used to ensure people adhere to the social distancing we have at the moment
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Topic Originator: Angus_W
Date: Wed 28 Jul 18:13
Got mine ..
Trying to keep a system simple whilst abiding by the track and trace rules was never going to be easy.
“.........your on mute Jordan” 😀
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Topic Originator: nazpar
Date: Wed 28 Jul 18:33
Quote:
GJS93, Wed 28 Jul 17:56
"The bar code on the e-ticket should match the bar code on your physical card is my expectation and you can either use the e-ticket or your physical card to gain entry"
the e-ticket is a different number and thats what you need to use along with the seat on that ticket, no doubt there will be some folk that try and sit in their "normal" seat despite not having a ticket for it.
It tells you on your e-ticket what seat your sitting in
nazpar
Post Edited (Wed 28 Jul 18:39)
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Topic Originator: PARSpars
Date: Wed 28 Jul 18:39
Quote:
nazpar, Wed 28 Jul 18:33
Quote:
GJS93, Wed 28 Jul 17:56
"The bar code on the e-ticket should match the bar code on your physical card is my expectation and you can either use the e-ticket or your physical card to gain entry"
the e-ticket is a different number and thats what you need to use along with the seat on that ticket, no doubt there will be some folk that try and sit in their "normal" seat despite not having a ticket for it.
It tells you about on your e-ticket what seat your sitting in
its the issue that some folk just sit anywhere or just go and sit in their season ticket seat like last Saturday when was a good few in the norrie did that and people who had booked that seat couldn't sit there, and then were breaking social distancing rules
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Topic Originator: squish
Date: Wed 28 Jul 18:48
I just got my ticket but wasn’t able to sit in my season ticket seat which is annoying but understandable.
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Topic Originator: Milos Drizzle
Date: Wed 28 Jul 18:54
Presumably we can just wave the e-ticket bar codes on our phones at the scanning doodah, rather than having to print out.
This is my signature
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Topic Originator: PARSpars
Date: Wed 28 Jul 18:56
Quote:
Milos Drizzle, Wed 28 Jul 18:54
Presumably we can just wave the e-ticket bar codes on our phones at the scanning doodah, rather than having to print out.
yes that's what we have done last 2 games and been fine
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Topic Originator: k76
Date: Wed 28 Jul 19:11
Got booked a few hours ago but not received an email with e-ticket yet.
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Topic Originator: Berry
Date: Wed 28 Jul 19:15
Checked the junk?
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Topic Originator: parsfan
Date: Wed 28 Jul 20:30
Just ordered and email received almost immediately.
It didn't work in Firefox (90.0.2). I reached the details screen: season ticket numbers, address etc; accepted ts&cs but it failed there. No error on screen or console, just a blank error box.
Switched to Chrome when my session timed out and that worked fine.
~~~~~~~~~~~~~~~~~~~~~~~~
The universe is ruled by chance and indifference
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Topic Originator: Parsweep
Date: Thu 29 Jul 09:41
Getting a bit p****d off now . Tried for ages yesterday and been trying again this morning .
I and my uncle who is also a ST holder wish to attend the game v Partick but I'm finding it impossible to get us seats . I only have Internet access on my phone , don't know if anyone else is in the same boat . I get to the ground plan but every seat seems to be coming up not available .
Does anyone know if I drive through to the shop tomorrow will I be able to reserve 2 seats in person . Living in Gleenrothes , so hope it's not going to be like this all season !
Bobvo
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Topic Originator: Tenruh
Date: Thu 29 Jul 09:54
Quote:
Parsweep, Thu 29 Jul 09:41
Getting a bit p****d off now . Tried for ages yesterday and been trying again this morning .
I and my uncle who is also a ST holder wish to attend the game v Partick but I'm finding it impossible to get us seats . I only have Internet access on my phone , don't know if anyone else is in the same boat . I get to the ground plan but every seat seems to be coming up not available .
Does anyone know if I drive through to the shop tomorrow will I be able to reserve 2 seats in person . Living in Gleenrothes , so hope it's not going to be like this all season !
Tried a few times yesterday using chrome on my phone and got nowhere with it, Tried again this morning with my computer and got my ticket in the first attempt.
Post Edited (Thu 29 Jul 09:55)
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Topic Originator: Parsweep
Date: Thu 29 Jul 10:30
Tenruh . Where did you find seats .
I must have clicked abt a hundred seats in the NMC where my ST seat is but none came up available .
At the risk of getting eye strain , I'll try again if I knew where there were some seats available .
Would it not be possible for the site administrators to show aI reasonably updated seat plan showing available seats .
Bobvo
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Topic Originator: JTH123
Date: Thu 29 Jul 10:47
Aye, wouldn't work on my phone when I tried to book mine and the wee one's tickets. No problem on laptop though. Done and email received in minutes although it did go to junk.
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Topic Originator: Berry
Date: Thu 29 Jul 10:58
Honestly Parsweep, I’d email Matt and he’ll sort it out for you.
Alternatively I can try do it for you and send you the ticket when it comes through.
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Topic Originator: saltonsgonagetu
Date: Thu 29 Jul 11:27
So you can take anyone's seat ? My seat and my laddies seem to have been taken ,surely only the season ticket holder should be able to reserve already paid for seats ?
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Topic Originator: PARSpars
Date: Thu 29 Jul 11:33
Quote:
saltonsgonagetu, Thu 29 Jul 11:27
So you can take anyone's seat ? My seat and my laddies seem to have been taken ,surely only the season ticket holder should be able to reserve already paid for seats ?
yes can take any seat for this game cause there is social distancing applied still so the already paid seat doesn't matter as they can't guarantee that seat for you but you select another one that's available.
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Topic Originator: PARSpars
Date: Thu 29 Jul 11:34
The layout works fine and easy to see available seats on samsung phone here.
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Topic Originator: PARSpars
Date: Thu 29 Jul 11:39
Quote:
Parsweep, Thu 29 Jul 10:30
Tenruh . Where did you find seats .
I must have clicked abt a hundred seats in the NMC where my ST seat is but none came up available .
At the risk of getting eye strain , I'll try again if I knew where there were some seats available .
Would it not be possible for the site administrators to show aI reasonably updated seat plan showing available seats .
If no seats available in the area u select just move to another area, pretty simple to do.
It's the seats still in red that are available on the system and your to select from the end of the ones available
They can't show an updated seating plan for available seats in a picture as it's a live system so seats get selected and then are held for 15mins, when looking at seats we have seen all 3 games so far seats flash and then be taken when selecting ours.
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Topic Originator: Parsweep
Date: Thu 29 Jul 12:16
Quote:
Berry, Thu 29 Jul 10:58
Honestly Parsweep, I’d email Matt and he’ll sort it out for you.
Alternatively I can try do it for you and send you the ticket when it comes through.
Thanks Berry .
I phoned EEP and left a message on the machine .
Wasn't really expecting a call back , but someone phoned me within the hour .
I'm just going to go through tomorrow .
Your offer is very much appreciated tho . Thanks again .
Bobvo
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Topic Originator: Berry
Date: Thu 29 Jul 12:21
No problem hope it gets sorted for you.
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Topic Originator: Parfect69
Date: Thu 29 Jul 13:35
I was lucky enough to get my own seat, when my mate who I sit beside tried to get his he couldn’t get it. I presume when a seat gets taken the seats around it get blocked off. He got one just behind me so no biggie. Just looking forward to my first game back. Can’t wait.
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Topic Originator: JTH123
Date: Thu 29 Jul 13:40
Quote:
Parfect69, Thu 29 Jul 13:35
I was lucky enough to get my own seat, when my mate who I sit beside tried to get his he couldn’t get it. I presume when a seat gets taken the seats around it get blocked off. He got one just behind me so no biggie. Just looking forward to my first game back. Can’t wait.
You could have got them both together if he'd given you his season ticket number and you did it all on 1 order.
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Topic Originator: Parfect69
Date: Thu 29 Jul 13:48
Quote:
JTH123, Thu 29 Jul 13:40
Quote:
Parfect69, Thu 29 Jul 13:35
I was lucky enough to get my own seat, when my mate who I sit beside tried to get his he couldn’t get it. I presume when a seat gets taken the seats around it get blocked off. He got one just behind me so no biggie. Just looking forward to my first game back. Can’t wait.
You could have got them both together if he'd given you his season ticket number and you did it all on 1 order.
He can be a bit loud, so quite happy ;-)
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Topic Originator: Tenruh
Date: Thu 29 Jul 13:57
Quote:
Parsweep, Thu 29 Jul 10:30
Tenruh . Where did you find seats .
I must have clicked abt a hundred seats in the NMC where my ST seat is but none came up available .
At the risk of getting eye strain , I'll try again if I knew where there were some seats available .
Would it not be possible for the site administrators to show aI reasonably updated seat plan showing available seats .
Apologies just caught your message this moment, but you seem to be on your way to resolving your issues
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Topic Originator: storminNorman
Date: Thu 29 Jul 14:13
got into ticket system yesterday no problem,managed to get my seat and got email confirmation within a few minutes. all in all 5 minutes from start to finish.
hope anyone struggling gets it sorted.
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Topic Originator: cammypar 1995
Date: Thu 29 Jul 15:45
My season ticket still coming up with an error message and my season ticket has been taken superb.
c'mon the pars
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Topic Originator: DBP
Date: Thu 29 Jul 16:55
I didn't get my seat (assumed as they need to create social distancing space)... But picked an unbooked seat a couple of rows down near mine.
Hopefully folk don't try to claim their season ticket seat as will just end up a big hassle
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Topic Originator: PARSpars
Date: Thu 29 Jul 16:59
Quote:
cammypar 1995, Thu 29 Jul 15:45
My season ticket still coming up with an error message and my season ticket has been taken superb.
New or old season ticket number as everyone has new ones for this season
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Topic Originator: PARSpars
Date: Thu 29 Jul 16:59
Quote:
DBP, Thu 29 Jul 16:55
I didn't get my seat (assumed as they need to create social distancing space)... But picked an unbooked seat a couple of rows down near mine.
Hopefully folk don't try to claim their season ticket seat as will just end up a big hassle
some already were doing that at the stenny game
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Topic Originator: cammypar 1995
Date: Thu 29 Jul 17:39
Quote:
PARS207, Thu 29 Jul 16:59
Quote:
cammypar 1995, Thu 29 Jul 15:45
My season ticket still coming up with an error message and my season ticket has been taken superb.
New or old season ticket number as everyone has new ones for this season
Tried both same error message.
c'mon the pars
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Topic Originator: PARSpars
Date: Thu 29 Jul 18:00
sure a simple email to matt at the ticket office can sort it
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Topic Originator: FRED1981
Date: Thu 29 Jul 18:16
Last week sat in my seat not my season ticket seat it was taken ,plenty distance between others .Then just before ko 3 people came and sat right at the back of me obviously not where they shoukd be no masks on .I had to move to another seat because the person at the back of me coughing and spluttering talking non stop ,stewards not giving a toss hardly a mask in sight.
F muller
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Topic Originator: PARSpars
Date: Thu 29 Jul 18:20
did u say anything to the stewards Fred?
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Topic Originator: PARSpars
Date: Sat 31 Jul 12:22
As thought, they have opened the north east stand now, the section that`s normally closed under the gantry is open , 4 single seats left in the centre stand, small batch up top corner of Section E in Norrie,
With it being an extra possible 400 odd on top of last weeks game, they were going to have to open the North East to get 2000 fans in with social distancing
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Topic Originator: FRED1981
Date: Sat 31 Jul 14:01
I don’t think that would be wise to complain seated near there every week not worth the hassle,very few masks on display and the drum boys all congregating no social distancing in the corner .The stewards not bothering about masks and where you sit better keep stum.
F muller
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Topic Originator: Paralex
Date: Sat 31 Jul 23:13
Whatever is supposed to happen when you try to book your ticket for the Partick Thistle game just isn`t happening. When you put your ST number in it wants you to renew. It`s renewed already. I don`t want to complain but the setup is just not working. It doesn`t do what is required, it is pretty useless. How do I book my ticket before deadline night? I bought a season ticket. Surely it`s easier than this to say "yes I`m going to be there".
Post Edited (Sat 31 Jul 23:14)
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Topic Originator: AJ27
Date: Sat 31 Jul 23:18
It’s dead easy - tick the box asking you to renew and then follow instructions - if I can manage anyone can.
If you’re really struggling phone Matt and he’ll keep you right.
Andy J
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Topic Originator: PARSpars
Date: Sat 31 Jul 23:21
Quote:
Paralex, Sat 31 Jul 23:13
Whatever is supposed to happen when you try to book your ticket for the Partick Thistle game just isn`t happening. When you put your ST number in it wants you to renew. It`s renewed already. I don`t want to complain but the setup is just not working. It doesn`t do what is required, it is pretty useless. How do I book my ticket before deadline night? I bought a season ticket. Surely it`s easier than this to say "yes I`m going to be there".
Have to disagree, when it's work the system is very good, simple and free flowing.
The link for Partick tickets just wants u to put in your number so they see its a season ticket holder accessing the system.
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Topic Originator: Paralex
Date: Sat 31 Jul 23:26
No I would have to say it`s very confusing, with no step by step instruction. But I think I`ve finally succeeded but away down the front in the wee boy`s seats.
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Topic Originator: PARSpars
Date: Sat 31 Jul 23:29
Quote:
Paralex, Sat 31 Jul 23:26
No I would have to say it`s very confusing, with no step by step instruction. But I think I`ve finally succeeded but away down the front in the wee boy`s seats.
As AJ27 says its dead easy, put number in, click on the button, select the area u want to sit in, select seat, go to checkout and enter any info it needs for additional seats your booking for and confirm it. Simples
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Topic Originator: Paralex
Date: Sat 31 Jul 23:54
Aye, apart from the fact that it`s a system set up for renewing your season ticket rehashed to accommodate booking a ticket for the first home league game. Simple after you`ve done it perhaps but too many blind leaps required with no direction given.
Confusing, yes because you have to click on a box which says "renewal" when in fact you don`t want to renew, you want to book a ticket for the Thistle game. If that`s not confusing I don`t know what is.
Post Edited (Sat 31 Jul 23:58)
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Topic Originator: PARSpars
Date: Sun 1 Aug 00:06
Quote:
Paralex, Sat 31 Jul 23:54
Aye, apart from the fact that it`s a system set up for renewing your season ticket rehashed to accommodate booking a ticket for the first home league game. Simple after you`ve done it perhaps but too many blind leaps required with no direction given.
Eh no system is not set up like that.
The match ticket link for this game and previous games are there to select individual game seats. The season ticket number is just like a log in username so the club know who is selecting the seats.
The system will be used for non season ticket holders for every other home game going forward allowing them to select specific seat they want to sit in and without having to use the ticket office or portacabins on matchday
For season ticket renewals and new purchases there are separate links.
So it's definitely not a system rehashed to accommodate tickets for the Partick game.
Raith also using the system so would expect us to be able to purchase tickets for the visits to Kirkcaldy this season via the website.
As for the no instructions, there was info back at the 1st home game in the cup on how to use the system.
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Topic Originator: PARSpars
Date: Sun 1 Aug 00:09
Quote:
Paralex, Sat 31 Jul 23:54
Aye, apart from the fact that it`s a system set up for renewing your season ticket rehashed to accommodate booking a ticket for the first home league game. Simple after you`ve done it perhaps but too many blind leaps required with no direction given.
Confusing, yes because you have to click on a box which says "renewal" when in fact you don`t want to renew, you want to book a ticket for the Thistle game. If that`s not confusing I don`t know what is.
Yes but the renewal for season ticket is different link all together. The renewal part is just logging in to the system, once your in on the match ticket link u can only get tickets for the game advertised.
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Topic Originator: Paralex
Date: Sun 1 Aug 00:58
Aye but ah wisnae at the first home cup game therefore didnae go through the routine before.
If it`s so simple, why did so many posters on this thread find it confusing and by the way I have been informed that an email has been sent to me with my match ticket and still no sign of it. I can send an email to Australia quicker than that.
Just checked it out again, it clearly says "start renewal" and there`s no other way to get to the diagram with the seats without clicking on the box that says "start renewal".
Post Edited (Sun 01 Aug 01:09)
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Topic Originator: Parsweep
Date: Sun 1 Aug 07:43
Have to agree with Paralex .
I had trouble with the system as well , I finished up driving down to Dunfermline on Friday to confirm I was going .
There has to be a better way to treat ST holders .
When I pay over £300 for a ST that would indicate I want to attend all games . The system should start from that assumption and then allow fans to inform the club if they might not be attending .
Bobvo
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Topic Originator: fcda
Date: Sun 1 Aug 08:46
Maybe, but what do they do about seat allocation? If they auto allocate everyone to a distanced seat, folk that want to sit next to family will be unhappy.
Not easy.
Post Edited (Sun 01 Aug 08:46)
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Topic Originator: AJ27
Date: Sun 1 Aug 09:11
Paralex, I have done this 3 times now and every time I panicked as I didn’t receive the email with my ticket - no idea why it goes there but Matt pointed me in the direction of my junk mail and sure enough that’s where they are going.
If this is the system we intend to use for walk ups through the season I do fear it will discourage some people.
Andy J
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Topic Originator: Stella Kozma
Date: Sun 1 Aug 09:36
One of the challenges with Internet Providers is they try to spot what they think is spam and push that to junk mail.
They have timed threshholds for how many and how often an IP address sends out mass mailings.
We have probably breached those over time, understandably, and are now suffering.
Understanding what the limits are and then changing how we email to ensure we do not breach them can be quite an effort but the results of genuine emails hitting Inbox rather tham Span/Junk can be worth it.
Kirkcaldy Parasites Live On
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Topic Originator: DulochConvert
Date: Sun 1 Aug 10:25
Do we need to bring the email with the QR code to gain entry or do we bring our new season ticket? I have been away the last few weeks and just home, the website isn’t clear?
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Topic Originator: Par
Date: Sun 1 Aug 10:30
It is the email that you need, it is different to the season ticket code.
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Topic Originator: nazpar
Date: Sun 1 Aug 10:36
Quote:
DulochConvert, Sun 1 Aug 10:25
Do we need to bring the email with the QR code to gain entry or do we bring our new season ticket? I have been away the last few weeks and just home, the website isn’t clear?
Yes you have to bring the email along as it's a different code to your season ticket as you will probably be in a different seat .as not all season ticket holders will have managed to book there own seat due to social distancing
nazpar
Post Edited (Sun 01 Aug 10:37)
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Topic Originator: Paralex
Date: Sun 1 Aug 13:00
Still no sign of the e-ticket. Checked my spam and junk mail but not there either. Might need to email Matt as others have done. Does anyone know where I might find his email address?
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Topic Originator: Alan
Date: Sun 1 Aug 13:06
Matthew@dafc.co.uk
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Topic Originator: PARSpars
Date: Sun 1 Aug 13:11
Quote:
AJ27, Sun 1 Aug 09:11
Paralex, I have done this 3 times now and every time I panicked as I didn’t receive the email with my ticket - no idea why it goes there but Matt pointed me in the direction of my junk mail and sure enough that’s where they are going.
If this is the system we intend to use for walk ups through the season I do fear it will discourage some people.
For walk ups it's easier than easy surely. Go onto the system, select the seats you want, fill in detsils, pay for it and get your ticket to email.
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Topic Originator: Paralex
Date: Sun 1 Aug 14:09
Thanks Alan.
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Topic Originator: Paralex
Date: Mon 2 Aug 12:28
Still don`t have my e-ticket. Emailed Matt yesterday but as yet no joy. No so "simples" as some have suggested.
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Topic Originator: wee eck
Date: Mon 2 Aug 13:02
I don`t think Matt is in on a Monday.
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Topic Originator: Paralex
Date: Mon 2 Aug 13:47
Ah well, hope he manages it before the Tuesday midnight deadline.
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Topic Originator: Parfect69
Date: Mon 2 Aug 17:21
Just to be clear and avoid embarrassment on Saturday. All I need is my e mailed ticket or do I need to print it off? Thanks in advance
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Topic Originator: 68guns
Date: Mon 2 Aug 18:00
I`ve printed off both tickets so far and they have scanned no problem. Don`t know about scanning off phone or iPad etc.
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Topic Originator: Berry
Date: Mon 2 Aug 18:01
You can scan off your phone, I’ve done that on both occasions so far.
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Topic Originator: Parfect69
Date: Mon 2 Aug 18:32
Thanks for that :-)
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Topic Originator: Connor560
Date: Tue 3 Aug 10:41
How long does the ticket confirmation take to arrive in my inbox?
Booked first thing this morning but no confirmation so far.
C'mon Ye Pars!
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Topic Originator: PARSpars
Date: Tue 3 Aug 10:46
Quote:
Connor560, Tue 3 Aug 10:41
How long does the ticket confirmation take to arrive in my inbox?
Booked first thing this morning but no confirmation so far.
Our tickets have ranged from a few seconds to 5 mins to come thru so far this season.
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Topic Originator: MDCCCLXXXV
Date: Tue 3 Aug 13:18
Gave up trying to use website so I decided to phone Matt, as expected he was busy but phoned me back in just over an hour. On phone for 2 minutes and was sorted. Email was recieved straight away.
COYP
 East End Park is a symbol of all that is DAFC.
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Topic Originator: oapar
Date: Tue 3 Aug 13:56
Great service as usual by the busy staff.
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Topic Originator: MDCCCLXXXV
Date: Tue 3 Aug 14:12
Definitely oapar, I heard phones ringing like mad when I was on , and young Matt still took time to explain everything to me. Superb
East End Park is a symbol of all that is DAFC.
Post Edited (Tue 03 Aug 14:12)
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Topic Originator: TAFKA_Super_Petrie
Date: Tue 3 Aug 14:43
How do you buy tickets as a non ST holder?
---------------------------------------------------------------
"People always talk about Ronaldinho and magic, but I didn't see him today. I saw Henrik Larsson; that's where the magic was."
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Topic Originator: PARSpars
Date: Tue 3 Aug 14:49
Quote:
TAFKA_Super_Petrie, Tue 3 Aug 14:43
How do you buy tickets as a non ST holder?
If any tickets left they be available from midnight tonight from the ticket website
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Topic Originator: kechal7
Date: Tue 3 Aug 16:25
PARS207 wrote:
> Quote:
TAFKA_Super_Petrie, Tue 3 Aug 14:43
>
> How do you buy tickets as a non ST holder?
>
> If any tickets left they be available from midnight tonight
> from the ticket website
Think you`ll find it`ll be 10am tomorrow at the earliest
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Topic Originator: PARSpars
Date: Tue 3 Aug 16:48
kechal7, from COWS...
"Season Ticket holders have until midnight on Tuesday 3rd August to book their seats for the match."
So the online system would surely then allow non season ticket holders to purchase tickets, wont have to have any downtime or reset etc
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Topic Originator: JnrB
Date: Tue 3 Aug 17:00
Hoping I get a ticket when they go on general sale although chances are probably slim. Wonder how many tickets will be left after midnight.
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Topic Originator: PARSpars
Date: Tue 3 Aug 17:06
i reckon be a couple hundred left so will be chance to get tickets but it will be rite down front of the norrie, in the north east stand or south east stand.
4 seats left in the north east, a group of 3 and 1 single seat, centre stand no availability, in the norrie its rite down the front only available, south west is rite at the end next to the tunnel has a small handful available
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Topic Originator: Parsweep
Date: Wed 4 Aug 09:03
1st game of the season for ne on Saturday and it can't come quick enough !
Just a wee query tho.
Unless I've missed it , nobody has mentioned time slots for arriving at eep, so am I correct in assuming there is no set time .
Bobvo
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Topic Originator: kechal7
Date: Wed 4 Aug 09:11
North East is now open to book
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Topic Originator: PARSpars
Date: Wed 4 Aug 09:13
Quote:
Parsweep, Wed 4 Aug 09:03
1st game of the season for ne on Saturday and it can't come quick enough !
Just a wee query tho.
Unless I've missed it , nobody has mentioned time slots for arriving at eep, so am I correct in assuming there is no set time .
nope we don't have that requirement, no need, just don't turn up at 5 mins to kick off really. Been no issues in previous 2 games
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Topic Originator: PARSpars
Date: Wed 4 Aug 09:14
Quote:
kechal7, Wed 4 Aug 09:11
North East is now open to book
yeh its been open for a few days now, needs to be to get up to 2k in the ground
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Topic Originator: parsfan
Date: Wed 4 Aug 10:13
Quote:
PARS207, Wed 4 Aug 09:13
just don't turn up at 5 mins to kick off really. Been no issues in previous 2 games
Or five minutes late, like I did, and miss our first two goals.
~~~~~~~~~~~~~~~~~~~~~~~~
The universe is ruled by chance and indifference
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Topic Originator: PARSpars
Date: Wed 4 Aug 10:16
Quote:
parsfan, Wed 4 Aug 10:13
Quote:
PARS207, Wed 4 Aug 09:13
just don't turn up at 5 mins to kick off really. Been no issues in previous 2 games
Or five minutes late, like I did, and miss our first two goals.
yeh thats not ideal lol
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Topic Originator: DJAS
Date: Wed 4 Aug 10:23
System is flawed.
Predictor league winner 2012/2013
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Topic Originator: PARSpars
Date: Wed 4 Aug 10:57
Quote:
DJAS, Wed 4 Aug 10:23
System is flawed.
???
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Topic Originator: Parsweep
Date: Wed 4 Aug 10:58
Quote:
PARS207, Wed 4 Aug 09:13
Quote:
Parsweep, Wed 4 Aug 09:03
1st game of the season for ne on Saturday and it can't come quick enough !
Just a wee query tho.
Unless I've missed it , nobody has mentioned time slots for arriving at eep, so am I correct in assuming there is no set time .
nope we don't have that requirement, no need, just don't turn up at 5 mins to kick off really. Been no issues in previous 2 games
Cheers
Bobvo
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Topic Originator: DJAS
Date: Wed 4 Aug 11:00
Quote:
PARS207, Wed 4 Aug 10:57
Quote:
DJAS, Wed 4 Aug 10:23
System is flawed.
???
My seat was double booked. Sorted promptly but there is obviously issues. May have been caused by the initial problems when it went on sale to season ticket holders last week.
Predictor league winner 2012/2013
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Topic Originator: PARSpars
Date: Wed 4 Aug 11:08
Quote:
DJAS, Wed 4 Aug 11:00
Quote:
PARS207, Wed 4 Aug 10:57
Quote:
DJAS, Wed 4 Aug 10:23
System is flawed.
???
My seat was double booked. Sorted promptly but there is obviously issues. May have been caused by the initial problems when it went on sale to season ticket holders last week.
your seat, u mean season ticket seat ?
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Topic Originator: kechal7
Date: Wed 4 Aug 11:25
Why do so many people not understand that it is very unlikely they will get to sit in their season ticket seat this weekend?
Also, judging my the number of seats left, I assume there are a fair few that haven`t chosen their seats for Saturday. Queue them shouting at stewards at 14:55
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Topic Originator: DJAS
Date: Wed 4 Aug 11:30
Why do people jump to conclusions?
I ordered seats last week when they went on sale, not my season ticket seats they were away. Today my brother has bought a ticket in shop from public sale. He text to say where he was sitting and turned out to be the exact seat I had been given last week.
Predictor league winner 2012/2013
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Topic Originator: PARSpars
Date: Wed 4 Aug 11:38
Quote:
DJAS, Wed 4 Aug 11:30
Why do people jump to conclusions?
I ordered seats last week when they went on sale, not my season ticket seats they were away. Today my brother has bought a ticket in shop from public sale. He text to say where he was sitting and turned out to be the exact seat I had been given last week.
What section is that in ?
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Topic Originator: DJAS
Date: Wed 4 Aug 11:40
Quote:
PARS207, Wed 4 Aug 11:38
Quote:
DJAS, Wed 4 Aug 11:30
Why do people jump to conclusions?
I ordered seats last week when they went on sale, not my season ticket seats they were away. Today my brother has bought a ticket in shop from public sale. He text to say where he was sitting and turned out to be the exact seat I had been given last week.
What section is that in ?
Norrie
Predictor league winner 2012/2013
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Topic Originator: PARSpars
Date: Wed 4 Aug 11:42
Quote:
DJAS, Wed 4 Aug 11:40
Quote:
PARS207, Wed 4 Aug 11:38
Quote:
DJAS, Wed 4 Aug 11:30
Why do people jump to conclusions?
I ordered seats last week when they went on sale, not my season ticket seats they were away. Today my brother has bought a ticket in shop from public sale. He text to say where he was sitting and turned out to be the exact seat I had been given last week.
What section is that in ?
Norrie
Be interesting to see what the club say to that !!
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Topic Originator: PARSpars
Date: Wed 4 Aug 11:48
Quote:
DJAS, Wed 4 Aug 11:00
Quote:
PARS207, Wed 4 Aug 10:57
Quote:
DJAS, Wed 4 Aug 10:23
System is flawed.
???
My seat was double booked. Sorted promptly but there is obviously issues. May have been caused by the initial problems when it went on sale to season ticket holders last week.
guessing u had got seat last week before they took the website down yeh ?
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Topic Originator: DJAS
Date: Wed 4 Aug 11:54
Quote:
PARS207, Wed 4 Aug 11:48
Quote:
DJAS, Wed 4 Aug 11:00
Quote:
PARS207, Wed 4 Aug 10:57
Quote:
DJAS, Wed 4 Aug 10:23
System is flawed.
???
My seat was double booked. Sorted promptly but there is obviously issues. May have been caused by the initial problems when it went on sale to season ticket holders last week.
guessing u had got seat last week before they took the website down yeh ?
Yeah I think that was what probably caused the issue. As I say it was sorted promptly with an email. High odds on my brother getting the exact seat I had got!
Predictor league winner 2012/2013
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Topic Originator: PARSpars
Date: Wed 4 Aug 11:57
Quote:
DJAS, Wed 4 Aug 11:54
Quote:
PARS207, Wed 4 Aug 11:48
Quote:
DJAS, Wed 4 Aug 11:00
Quote:
PARS207, Wed 4 Aug 10:57
Quote:
DJAS, Wed 4 Aug 10:23
System is flawed.
???
!My seat was double booked. Sorted promptly but there is obviously issues. May have been caused by the initial problems when it went on sale to season ticket holders last week.
guessing u had got seat last week before they took the website down yeh ?
Yeah I think that was what probably caused the issue. As I say it was sorted promptly with an email. High odds on my brother getting the exact seat I had got!
Be getting lottery tickets on this weekend !! lol
Looked like a good couple hundred had been sold before that issue on the site so could be problems on Saturday. We had ours sorted before that issue as well, might be worth us emailing the club to make sure hasn't been allocated twice too. Certainly when the site cane back up the seats were unavailable to book so fingers crossed !
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Topic Originator: kechal7
Date: Thu 5 Aug 10:01
Tickets now sold out
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Topic Originator: PARSpars
Date: Thu 5 Aug 11:22
strange as can still go in and book them, good few gone since looked earlier too.
Post Edited (Thu 05 Aug 11:34)
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Topic Originator: kechal7
Date: Thu 5 Aug 12:24
Folk must have cancelled or they`ve increased our capacity as we were supposedly at 2000 earlier and they took the other tickets down
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Topic Originator: PARSpars
Date: Thu 5 Aug 12:28
Quote:
kechal7, Thu 5 Aug 12:24
Folk must have cancelled or they`ve increased our capacity as we were supposedly at 2000 earlier and they took the other tickets down
didn't see anything official to say was sold out
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Topic Originator: Par
Date: Thu 5 Aug 21:58
No tickets available on line now
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