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Topic Originator: 2004Par
Date: Sat 26 Apr 15:16
Just watching now on parstv the stream keeps stopping after 2 mins. Tried on laptop and iPhone.
Rory Adair
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Topic Originator: 2004Par
Date: Sat 26 Apr 15:20
Freezing all over the place now. Hopefully it’s not just me.
Rory Adair
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Topic Originator: Row_ZZ
Date: Sat 26 Apr 15:23
Not working for me at all now.
"A smile might be good!"
"Nothing to smile about in my life"
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Topic Originator: Clapham Par
Date: Sat 26 Apr 15:23
Stopped for me after 20 minutes.
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Topic Originator: DAFCinBK
Date: Sat 26 Apr 15:23
Stream completely dropped. Any reason why we can`t get a reliable stream in a home game at the end of the season?
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Topic Originator: MinnesotaAndy
Date: Sat 26 Apr 15:25
Stream down for me too :-(
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Topic Originator: Clapham Par
Date: Sat 26 Apr 15:25
Back up now.
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Topic Originator: brian
Date: Sat 26 Apr 15:26
can you all please ask me on the support chat. :o))
can you refresh and use Stream A
Post Edited (Sat 26 Apr 15:28)
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Topic Originator: NewPoster2024
Date: Sat 26 Apr 15:35
The stream has been fine for me.
I think most of the time people report issues, it`s down to their own device/settings. I have a 250mb/s connection, a relatively recent device, use a wired connection and have disabled all adblock/content-blocker type stuff for the domain - and very rarely have an issue. Which suggests the stream itself is fine.
There`s no reason for passive aggressive questions like "any reason why we can`t get a reliable stream in a home game at the end of the season?" from some people. You`re speaking to volunteers, not a customer service department.
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Topic Originator: dd23
Date: Sat 26 Apr 15:41
They’re paying for a service. Whether it’s run by volunteers or not is largely irrelevant, it should be fit for purpose.
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Topic Originator: brian
Date: Sat 26 Apr 15:44
thanks for feedback,
I had two streams out on A and B today, I did think one of them did have an issue.
I am watching the Stream A now and don`t see any issues.
as this is a fibre connection at EEP it should be ok.
____________________
contact: email me
File Share: https://share2.co.uk
ParsTV: https://ParsTV.co.uk
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Topic Originator: Paralytic77
Date: Sat 26 Apr 15:45
It`s paid for , it`s not free
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Topic Originator: 2004Par
Date: Sat 26 Apr 15:45
Can you guys please have a look at it at half time . I’ve tried all the stream types and there all jittering around. Watching on MacBook m3 ultra processor with very good broadband speed.
Rory Adair
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Topic Originator: NewPoster2024
Date: Sat 26 Apr 15:45
I`m also paying for "a service" and it`s completely fine for me - which suggests it`s their own device/connection/settings.
Also, the fact it is run by volunteers is relevant. Everyone knows that it`s delivered by volunteers. As a result, when you purchase the service, you`re paying for something delivered by volunteers, not a professional service.
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Topic Originator: jake89
Date: Sat 26 Apr 15:48
Quote:
2004Par, Sat 26 Apr 15:45
Can you guys please have a look at it at half time . I’ve tried all the stream types and there all jittering around. Watching on MacBook m3 ultra processor with very good broadband speed.
Could it be an issue with support for MacOS or something related to use of Arm CPUs?
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Topic Originator: brian
Date: Sat 26 Apr 15:49
there was two connections output today, the main will be working fine, the other may have caused some issues.
keep me posted, as I say if you have issues get onto the Support Chat bottom right on home page and we can check your connection
____________________
contact: email me
File Share: https://share2.co.uk
ParsTV: https://ParsTV.co.uk
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Topic Originator: NewPoster2024
Date: Sat 26 Apr 16:03
I`m using an ARM MacBook, but I have adblock disabled, and when I open the tab in Safari I `right click` on the refresh button and select `Reload without content blockers`. That might be worth trying for some.
I think people need to react in good faith, rather than just blaming volunteers, or presuming something is broken because they saw a stream buffer. Sometimes with technology you need to try different things and troubleshoot, or reach out through live chat.
I work in IT and a good proportion of the tickets I deal with are people claiming something isn`t working or `down` - be that a web form, a website or whatever. Almost all of the time, it`s something on the user`s side - the cache needing cleared, the DNS needing reset, an issue with a browser setting. When you suggest to folk that they do something at their end, they`re often defensive and insistent that it`s not an issue at their side.
My point is that people shouldn`t be so quick to blame the volunteers. If you have an issue you should try stream A, B, C and D. You should clear your cache. You should try a different browser. You should run a speed check - checking both the speed and latency. You shouldn`t operate from a basis of "this is a terrible service, why can`t they provide a decent service?!" right from the start.
Post Edited (Sat 26 Apr 16:04)
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Topic Originator: jake89
Date: Sat 26 Apr 16:08
Quote:
NewPoster2024, Sat 26 Apr 16:03
I`m using an ARM MacBook, but I have adblock disabled, and when I open the tab in Safari I `right click` on the refresh button and select `Reload without content blockers`. That might be worth trying for some.
I think people need to react in good faith, rather than just blaming volunteers, or presuming something is broken because they saw a stream buffer. Sometimes with technology you need to try different things and troubleshoot, or reach out through live chat.
I work in IT and a good proportion of the tickets I deal with are people claiming something isn`t working or `down` - be that a web form, a website or whatever. Almost all of the time, it`s something on the user`s side - the cache needing cleared, the DNS needing reset, an issue with a browser setting. When you suggest to folk that they do something at their end, they`re often defensive and insistent that it`s not an issue at their side.
My point is that people shouldn`t be so quick to blame the volunteers. If you have an issue you should try stream A, B, C and D. You should clear your cache. You should try a different browser. You should run a speed check - checking both the speed and latency. You shouldn`t operate from a basis of "this is a terrible service, why can`t they provide a decent service?!" right from the start.
Have you tried forcing an unexpected reboot?
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Topic Originator: Luxembourg Par
Date: Sat 26 Apr 16:13
No audio since the start of 2nd half?
Video is fine
Edit
Firefox issues - works on Edge
Post Edited (Sat 26 Apr 16:28)
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Topic Originator: LochgellyAlbert
Date: Sat 26 Apr 16:37
Had a drop out during first half but think it was more due to the apartment`s broadband here in Tenerife!🌞🥃🍻
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Topic Originator: brian
Date: Sat 26 Apr 18:37
if you had an issue, can you please got to ParsTV and the support chat box and let me know your browser and email and I can investigate.
I did think there may have been an issue, but it may have been configuration.
thanks for your help.
I did mean to add that one report says no problem,
Post Edited (Sat 26 Apr 18:54)
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Topic Originator: Rigger Al
Date: Sat 26 Apr 19:04
Brian ,As a life long pars fan ,some 50+years :):) I thank you and your team providing a service to the best of you and your teams capabilities.
Gives the pars family overseas something to look forward to week in week out
I hope the new owners ,who may log into parstv give you the financial support to improve the product .
Once again thank you
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Topic Originator: davepars
Date: Sat 26 Apr 20:03
As a lifelong pars fan (some 40 + years) can I point out that the email address support@parstv.co.uk seems to bounce directly back to sender as undelivered.
Might be a me problem. Story of my life.
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Topic Originator: cammypar 1995
Date: Sun 27 Apr 07:33
Going a bit off the track here but would it be possible to get go pro type equipment behind the goals to enhance our highlights package.
c'mon the pars
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Topic Originator: brian
Date: Sun 27 Apr 07:47
ah, support@parstv.co.uk
I will investigate as it could be a problem. see below
I have tested two extra cameras at either end of the ground, and did some testing behing goals too. have asked for this to be included as additional views would be great.
IMPORTANT INFORMATION - please please read.
first line of support is via the Support icon, bottom right of ParsTV website
posting on here, facebook, twitter, other forum or by email will not get answered until much later. you will just get upset because you will not get a quick answer .o))
support chat means we can get your email and IP address and immediately check for issues etc.
Thank You
____________________
contact: email me
File Share: https://share2.co.uk
ParsTV: https://ParsTV.co.uk
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Topic Originator: cammypar 1995
Date: Sun 27 Apr 08:07
Quote:
brian, Sun 27 Apr 07:47
ah, support@parstv.co.uk
I will investigate as it could be a problem. see below
I have tested two extra cameras at either end of the ground, and did some testing behing goals too. have asked for this to be included as additional views would be great.
IMPORTANT INFORMATION - please please read.
first line of support is via the Support icon, bottom right of ParsTV website
posting on here, facebook, twitter, other forum or by email will not get answered until much later. you will just get upset because you will not get a quick answer .o))
support chat means we can get your email and IP address and immediately check for issues etc.
Thank You
Glad to hear Brian, there was a team this year that had it can`t remember off the top of my head who it was but they were but I remember thinking it was a good addition to the highlights.
c'mon the pars
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Topic Originator: brian
Date: Sun 27 Apr 08:32
just a note, in case missed.
I`ve asked those that had an issue yesterday to go onto the chat support so that I can investigate further. reason is that some have reported no issues, so we need to narrow it down a bit.
problems are real but some may be localised and we need to iron out such issues.
____________________
contact: email me
File Share: https://share2.co.uk
ParsTV: https://ParsTV.co.uk
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