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Topic Originator: brian
Date: Sat 12 Oct 16:24
Apologies for the issues today, trying to sort the refunds.
Issue was down to a changeover by the CDN company of their output network system.
Only knew about it this week and forced change on us.
Iexplained to them yesterday we maybe had a problem, but did`t fully test until this morning.
We found buffering issues and attempted to resolve. dropped the stream down to 720 to try and get something out.
They did not believe there was an issue, we are only little people :o))
eventually, about half time today I got this back from them when they admitted the issue.
(05:51:34) *** brian joined the chat ***
(05:51:34) brian : Airdrieonians Live video A
(05:51:52) Filbert: Thanks for contacting us, my name is Fil and I will assist you today.
(05:53:29) Filbert: Were sorry for the issue but we are currently having an ongoing issue with our end. Our developers are already working on it and said that it should be back to normal in a few so just try it again in the next 30mins or 1 hour
(05:55:28) Filbert: We suggest you can use the Australia and Asia region for new channel as this one is working so far
I said, thanks very much but our stream has already started !!
can only apologise for the problem, and will obviously need to look at better backup support for the streams.
____________________
contact: email me
File Share: https://share2.co.uk
ParsTV: https://ParsTV.co.uk
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Topic Originator: dd23
Date: Sat 12 Oct 17:01
They did not believe there was an issue, we are only little people :o))
Oh, the irony!
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Topic Originator: Indiapar
Date: Sat 12 Oct 19:36
Quote:
brian, Sat 12 Oct 16:24
Apologies for the issues today, trying to sort the refunds.
Issue was down to a changeover by the CDN company of their output network system.
Only knew about it this week and forced change on us.
Iexplained to them yesterday we maybe had a problem, but did`t fully test until this morning.
We found buffering issues and attempted to resolve. dropped the stream down to 720 to try and get something out.
They did not believe there was an issue, we are only little people :o))
eventually, about half time today I got this back from them when they admitted the issue.
(05:51:34) *** brian joined the chat ***
(05:51:34) brian : Airdrieonians Live video A
(05:51:52) Filbert: Thanks for contacting us, my name is Fil and I will assist you today.
(05:53:29) Filbert: Were sorry for the issue but we are currently having an ongoing issue with our end. Our developers are already working on it and said that it should be back to normal in a few so just try it again in the next 30mins or 1 hour
(05:55:28) Filbert: We suggest you can use the Australia and Asia region for new channel as this one is working so far
I said, thanks very much but our stream has already started !!
can only apologise for the problem, and will obviously need to look at better backup support for the streams.
Don`t bother with the refund for me Brian.call it a donation for all the unforeseen work that goes on.
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Topic Originator: red-star-par
Date: Sat 12 Oct 20:15
Quote:
Don`t bother with the refund for me Brian.call it a donation for all the unforeseen work that goes on.
That`s a good Pars Man right there, not like the rest of the whining wee Jessie`s on this thread
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Topic Originator: brian
Date: Sun 13 Oct 08:41
thanks
the refunds have been processed, thanks for your patience.
lesson learnt, no matter what you always need a backup in place.
I did have one but the network seemed to be very reliable so did not set it up this season.
appreciate how frustrating it is for viewers so do apologise again.
just to add a note, despite comments elsewhere, the stream has been down on very few occassions, especially at EEP.
the reason we ask for an IP is that we can verify that user is a customer, and in some cases they are not.
if we have users who view the stream without issue and others say there is an issue, we ask for a users IP to see if we can trace it.
Sometimes, for security reasons, a user may use a VPN and it is usually that route that causes any drop or buffering. Checking our logs shows this to be the case and by checking the IP we can let the customer know.
Post Edited (Sun 13 Oct 09:51)
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Topic Originator: kingseat par
Date: Sun 13 Oct 11:16
Have all customers for yesterday`s game been given a refund or is there an application process?
Ignore that, refund received, thanks.
Post Edited (Sun 13 Oct 11:57)
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Topic Originator: cumbrian par
Date: Sun 13 Oct 14:18
Refund received. Thank you.
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Topic Originator: davepars
Date: Sun 13 Oct 14:37
Is it just PPV that was refunded?
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Topic Originator: brian
Date: Sun 13 Oct 15:09
Audio refunded too.
Subscriptions are for the month and a good deal?
But if there were say only two games I`m sure it would be looked at
Thoughts?
____________________
contact: email me
File Share: https://share2.co.uk
ParsTV: https://ParsTV.co.uk
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Topic Originator: Alf
Date: Sun 13 Oct 15:21
Quote:
brian, Sun 13 Oct 15:09
Audio refunded too.
Subscriptions are for the month and a good deal?
But if there were say only two games I`m sure it would be looked at
Thoughts?
Brian
I haven`t received a refund as yet,
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Topic Originator: brian
Date: Sun 13 Oct 15:43
They have all gone through, let me know if not there tomorrow
I`ll also double check
Post Edited (Sun 13 Oct 15:44)
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Topic Originator: Indiapar
Date: Sun 13 Oct 16:42
Quote:
brian, Sun 13 Oct 15:43
They have all gone through, let me know if not there tomorrow
I`ll also double check
Thanks Brian
Personally I wasn`t looking for refund so will donate the money to the Pars in some other way. Any suggestions?
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Topic Originator: brian
Date: Sun 13 Oct 21:31
Alf, I can confirm the refund was processed on Stripe at Last update
13 Oct, 08:37
it is best to wait a day or two to get confirmation.
any issues if not processed them, please get back in touch.
____________________
contact: email me
File Share: https://share2.co.uk
ParsTV: https://ParsTV.co.uk
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Topic Originator: brian
Date: Mon 14 Oct 15:18
One other point about the streams is that the ouput is 1080p
It is not 4K like SKY etc.
You can stream to some smartTV`s but on large screens you will not get as sharp picture as 4K
____________________
contact: email me
File Share: https://share2.co.uk
ParsTV: https://ParsTV.co.uk
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