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Topic Originator: Steve-ParsTV
Date: Tue 24 Feb 21:55
Apologies everyone, we thought that we had nailed the problem with the blacking out by replacing the capture card... But to no avail! I think the recent update to Vmix has broken something in the streaming software so I will continue with some troubleshooting this week.
Saturdays match at home we will move back to using the desktop PC rather than the laptop which has an older version of Vmix so we can make sure there is no interruption this coming weekend. I hope to have this sorted for the next away match, thanks for bearing with us!
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Topic Originator: OzPar
Date: Tue 24 Feb 22:00
Frankly, the excuses week after week are getting tiresome. Get it sorted!
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Topic Originator: Steve-ParsTV
Date: Tue 24 Feb 22:21
Quote:
OzPar, Tue 24 Feb 22:00
Frankly, the excuses week after week are getting tiresome. Get it sorted!
No excuses, trying to be transparent about the issue and stating a fix period. I`m sorry this isn`t good enough for you but please bear in mind we are volunteers working with limited resources and headcount.
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Topic Originator: neils
Date: Tue 24 Feb 22:31
Cheers, best to keep transparent - if it helps, the sound was muddy- commentary was decent, but the crowd noise just sounded muddy/non existent.
Apart from that, it just dropped a couple of times, that`s pretty rare (from Malta)
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Topic Originator: Steve-ParsTV
Date: Tue 24 Feb 22:33
Thanks for that Neil, we are aware of the background audio issue... We actually think there is an issue with the new camera but we are knackered by the fact that if we send it in for repair we potentially have no stream at all, it`s a fine balancing act at the moment. Might have to look at something alternative for background audio in the meantime.
Cheers for the feedback, that`s really helpful!
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Topic Originator: red-star-par
Date: Tue 24 Feb 22:34
Quote:
neils, Tue 24 Feb 22:31
Cheers, best to keep transparent - if it helps, the sound was muddy- commentary was decent, but the crowd noise just sounded muddy/non existent.
Apart from that, it just dropped a couple of times, that`s pretty rare (from Malta)
The crowd noise was pretty much non existent to be fair
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Topic Originator: OzPar
Date: Tue 24 Feb 22:54
I am all for transparency, but we have had transparency for years. This is not a new phenomenon. What I find irritating is that fresh problems keep cropping up. It is hard enough to watch the Pars these days without the uncertainty of screen freezes, sound problems, or blackouts.
I appreciate the effort you all make to broadcast from windy gantries at Cappielow, or Arbroath, or Dingwall on a cold, wintry evening, but these days we pay quite a chunk of money for the streaming service and with that should come an expectation of an uninterrupted stream.
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Topic Originator: Steve-ParsTV
Date: Tue 24 Feb 23:00
New PC
New Laptop
New Camera
New Microphones (twice)
New Gigabit internet
New software licence for broadcasting
Nothing is infallible, we have an issue with a brand new camera that we are dealing with. We thought we had an issue with our capture card... I bought a new one out of my own pocket, and it`s not that. We will continue to investigate this issue and always do our best to get a flawless stream out, we are as disappointed as you when we have little glitches like this but we deal with it quickly and make sure you get as good a stream as we can get out.
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Topic Originator: davepars
Date: Tue 24 Feb 23:05
You shouldnt be buying out your own pocket.....where does the money go?
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