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Topic Originator: Hail2Crail
Date: Wed 9 Oct 20:53
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Topic Originator: jake89
Date: Wed 9 Oct 21:55
Virgin will only commit to the 200mb speed if it's via an ethernet cable from your Virgin router. When I was with that absolute shower this was what I was told by the advisor.
Yes, Virgin are usually the fastest broadband provider but they also have awful customer care and regular in-contract price hikes.
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Topic Originator: The One Who Knocks
Date: Wed 9 Oct 22:03
Can't talk highly enough of the service I get from Virgin. By far the best broadband provider out there. Alas its not available to every area.
And although my eyes were open
They just might as well be closed
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Topic Originator: ipswichpar
Date: Wed 9 Oct 22:19
Have you tried moving the B end to a closer socket? That might show how much your wiring pays a part.
Also, is there stuff near the router which might be interfering?
Have you tried at different times of day? Washing machines, microwaves and other things can all have a big impact on BB.
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Topic Originator: rikaka
Date: Thu 10 Oct 05:33
Make sure you are plugged straight into the socket, no extensions etc.
Home plugs are a bit naff, good enough to extend covered for browsing etc but the throughout and latency is always going to suffer, 80mg is pretty good for most things what are you hooking up to the homeplugs? Gaming?
Jake, all isps will use a hardwired connection to prove/test speeds it's the only way.
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Topic Originator: veteraneastender
Date: Thu 10 Oct 08:48
I crawled under the house to install Ethernet cables - sore work but worth it.
Not everybody has that option of course.
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Topic Originator: jake89
Date: Thu 10 Oct 08:49
Not disputing Virgin's approach. Just highlighting they'd only consider a complaint about speeds valid if the speed was measured at the primary source (same as any provider).
They were still utterly incompetent in numerous occasions with me, though.
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Topic Originator: Andrew283
Date: Thu 10 Oct 09:45
Quote:
The One Who Knocks, Wed 9 Oct 22:03
Can't talk highly enough of the service I get from Virgin. By far the best broadband provider out there. Alas its not available to every area.
Agreed. My flat has myself and someone else, both fairly big on streaming, downloading, gaming etc and we haven't had a single issue with them for the last 3 years since leaving BTs line system.
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Topic Originator: Hail2Crail
Date: Thu 10 Oct 10:16
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Topic Originator: rikaka
Date: Thu 10 Oct 10:22
If you need more than 80mg at the other end of the power line, then you'll need to upgrade the power line or run an ethernet cable, that's assuming you've proved you are getting 200mg hardwired into the virgin router
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Topic Originator: Hail2Crail
Date: Thu 10 Oct 12:52
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