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 Gratzi Dunfermline
Topic Originator: ParfectXI  
Date:   Thu 30 Dec 13:06

Hi, has anyone had any issues with this restaurant before? I placed an order for collecting on Christmas Day through the App Mealzo however, 5 mins later I got a call saying they weren’t doing food for anyone except sit in bookings.

I asked about a refund and was told I would get a call back, numerous calls and emails to both the restaurant and Mealzo and I’m still no further forward - the manager refuses to return calls or emails. Being unemployed that £50 would be so handy right now.

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 Re: Gratzi Dunfermline
Topic Originator: PARrot  
Date:   Thu 30 Dec 13:12

Quote:

ParfectXI, Thu 30 Dec 13:06

Hi, has anyone had any issues with this restaurant before? I placed an order for collecting on Christmas Day through the App Mealzo however, 5 mins later I got a call saying they weren’t doing food for anyone except sit in bookings.

I asked about a refund and was told I would get a call back, numerous calls and emails to both the restaurant and Mealzo and I’m still no further forward - the manager refuses to return calls or emails. Being unemployed that £50 would be so handy right now.


They were in the press last week or the week before. Warned to improve hygiene.

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 Re: Gratzi Dunfermline
Topic Originator: ipswichpar  
Date:   Thu 30 Dec 13:22

Did you pay on a credit card?
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 Re: Gratzi Dunfermline
Topic Originator: ParfectXI  
Date:   Thu 30 Dec 13:31

No paid for through app on Debit card (hygiene? Perhaps a lucky escape)

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 Re: Gratzi Dunfermline
Topic Originator: jake89  
Date:   Thu 30 Dec 13:50

You need to take it up with the app company. What they`re effectively doing is taking your order and money and passing it on to the restaurant. The restaurant therefore doesn`t know you from Adam. I`ve never heard of that company but worth contacting them for a refund. If all else fails contact your card provider to do a chargeback.
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 Re: Gratzi Dunfermline
Topic Originator: ParfectXI  
Date:   Thu 30 Dec 14:01

jake89 wrote:

> You need to take it up with the app company. What they`re
> effectively doing is taking your order and money and passing it
> on to the restaurant. The restaurant therefore doesn`t know you
> from Adam. I`ve never heard of that company but worth
> contacting them for a refund. If all else fails contact your
> card provider to do a chargeback.


I’ve tried to contact the app provider but with no luck - Chargeback it is - thank you

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 Re: Gratzi Dunfermline
Topic Originator: Buspasspar  
Date:   Thu 30 Dec 15:57

Hope you get refunded ParfectXI

We are forever shaped by the Children we once were
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 Re: Gratzi Dunfermline
Topic Originator: ParfectXI  
Date:   Thu 30 Dec 17:49

Thank you Busspasspar.

After leaving some scathing reviews on both websites and starting this thread a 3rd party payment for the amount has been paid into my account (no idea which company sent it though, but just glad it’s been refunded). The internet wins again.

I can just see Father Merrin standing there screaming “The power of Google compels you”

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 Re: Gratzi Dunfermline
Topic Originator: jake89  
Date:   Thu 30 Dec 17:58

Good news. Gratzi is supposed to be good but always have to watch with these apps. Dunfermline Eats has been excellent. I`ve never tried Mealzo. It`s a weegie company apparently.
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 Re: Gratzi Dunfermline
Topic Originator: Buspasspar  
Date:   Thu 30 Dec 18:10

Chuffed you got a result ParfectXI

We are forever shaped by the Children we once were
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 Re: Gratzi Dunfermline
Topic Originator: MDCCCLXXXV  
Date:   Thu 30 Dec 18:46

Glad you got it sorted parfectXI

East End Park is a symbol of all that is DAFC.
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 Re: Gratzi Dunfermline
Topic Originator: ipswichpar  
Date:   Thu 30 Dec 19:14

👍
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