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Topic Originator: jake89
Date: Mon 23 Jan 21:20
I`ve been waiting a fortnight for Evri to return a package to Amazon (yes, I know...Evri!). To look up the tracking it demands to know the postcode. I`ve no idea what it is. I tried KY11 8XF but it`s apparently not that. Anyone have an idea on what it is?
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Topic Originator: veteraneastender
Date: Mon 23 Jan 22:05
KY11 8ST……..according to Google.
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Topic Originator: Buspasspar
Date: Wed 25 Jan 16:34
Have you had a refund from Amazon jake ? .. as soon as Evri scan the parcel at the pick up point it normally triggers the refund ..
We are forever shaped by the Children we once were
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Topic Originator: jake89
Date: Wed 25 Jan 16:58
No, not yet. I`m going to contact Evri as it looks like it`s been collected from the parcel shop but not received by Amazon. The postcode above didn`t work but I suppose it could be going to any of the Amazon depots for processing. My suspicion is that Evri have lost it!
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Topic Originator: Buspasspar
Date: Wed 25 Jan 18:07
Jake that was going to be my next suggestion you need to contact Amazon and let them know
Was the product fullfilled by Amazon or an independant seller ?
We are forever shaped by the Children we once were
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Topic Originator: jake89
Date: Wed 25 Jan 19:17
It was Amazon and now all sorted. For anyone else who ends up in this position:
I contacted Evri who were as much use as a chocolate fireguard. There`s no actual people and it`s all automated. Imagine the "Eleven!" scene from Burnistoun.
After many attempts and going round and round on their phoneline I gave up and used the Amazon live-chat. Refunded in under five minutes. I`m often sceptical of these big companies but they were so easy to deal with.
When I googled about Evri it seems like it`s a common story. I remember when they were Hermes and they were really poor then too.
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Topic Originator: Buspasspar
Date: Wed 25 Jan 19:54
Glad its sorted jake .. No one wants to speak to Joe public any more and they make it as difficult as possible to get to an actual human being
We are forever shaped by the Children we once were
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Topic Originator: DulochConvert
Date: Fri 27 Jan 21:09
A easy way is to book an Amazon Locker space through the chat app, they give you a key code, just attach the return label. You get 24hrs to put it in the locker and the space is reserved.
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