|
|
Topic Originator: veteraneastender
Date: Thu 26 Oct 13:11
From previous discussions I mind there are a few TT customers on .net...........this is just for information.
I got an email on 31st August, followed by a letter dated 6th September, advising that TT were offering conversion to Full Fibre to existing customers at no cost.
We had it installed on Tuesday, the engineer could not have been more helpful, all good.
Sadly engaging with TT to take this forward was a trying exercise - but that`s a separate issue.
The point is that a neighbour who is also a TT subscriber had no knowledge of this offer.
If you are a TT customer you might want to find out what the story is ?
|
|
|
|
|
|
Topic Originator: allparone
Date: Thu 26 Oct 13:48
I had it done a while back. A week after they installed it I cancelled TT after years as their customer service is almost zero. I was at the end of my contract but trying to renew on a different package became impossible so I cancelled it and went with sky.
The install was easy enough but it is openreach that do it rather than talk talk.
|
|
|
|
|
|
Topic Originator: veteraneastender
Date: Thu 26 Oct 14:02
It was Circet (based in Perth) who installed the Full Fibre setup here, subcontracted from Openreach.
No problems at all there - but TT customer service is hopeless, as you say.
I`m just wondering how many TT subscribers may not be aware that they are eligible for upgrade ?
Post Edited (Thu 26 Oct 15:49)
|
|
|
|
|
|
Topic Originator: Buspasspar
Date: Thu 26 Oct 15:51
vee I am with talk talk have been for many years but cannot remember being offered a fibre upgrade .. Also when you say no cost do you mean for the installation and your monthly cost ? or just the installation ?
ETA was your contract nearly up vee ? .. and check when your neighbour`s is up
Mine is September next year
Post Edited (Thu 26 Oct 16:04)
|
|
|
|
|
|
Topic Originator: moviescot
Date: Thu 26 Oct 16:38
I have been with Talk Talk since it was AOL.
Never had any problems with them. Always found best way to contact them was his chat on pc or via Talk Talk app
We were upgraded to full fibre in Aberdeen a few years ago. Stayed with Talk Talk. Just went for the Fibre 150 but up to 900 was available.
It`s been very good with download speeds always within 10mbs of maximum. What made it really good was that the upload speed is also around 150mbs.
Very pleased with it.
The installation was carried out by City Fibre. They engineer at the time said it`s good that we weren`t with BT. He said that when they are involved they don`t take the full fibre into the house so you lose some speed.
|
|
|
|
|
|
Topic Originator: allparone
Date: Thu 26 Oct 16:50
I was with them since the AOL days as well. I never had any problems until this year. They would always match their competitors but this year trying to get in touch with them via online chat or phone was taking more time than I wished to waste tbh. Sky offering 3 months free and the same monthly price as TT after that made it a no brainier for me. Took about 5 minutes to sort as well.
|
|
|
|
|
|
Topic Originator: d3monstrate
Date: Thu 26 Oct 18:32
It`s all about area, not who you are with. But if it`s available for you, it should be there for your neighbour as well. Either your ISP, Openreach or comparison site will be able to tell you it`s available. Other telltale signs are a constant stream of Openreach/Circet/(to a lesser extent, Sky vans) vans working on small grey boxes outsides other houses in your street.
"The installation was carried out by City Fibre. They engineer at the time said it`s good that we weren`t with BT. He said that when they are involved they don`t take the full fibre into the house so you lose some speed. "
Maybe the case a good few years ago as it was mostly only Fibre to the cabinet (FTTC) rather than Fibre to the property (FTTP), but now full Fibre will only be offered if its available, unless there are mitigating circumstances.
|
|
|
|
|
|
Topic Originator: moviescot
Date: Thu 26 Oct 19:21
Quote:
allparone, Thu 26 Oct 16:50
I was with them since the AOL days as well. I never had any problems until this year. They would always match their competitors but this year trying to get in touch with them via online chat or phone was taking more time than I wished to waste tbh. Sky offering 3 months free and the same monthly price as TT after that made it a no brainier for me. Took about 5 minutes to sort as well.
That`s a shame. I`m now paying less with talk talk than before I had full fibre and they renewed this year with a £5 discount.
Never had any issues with getting chat help.
|
|
|
|
|
|
Topic Originator: jake89
Date: Thu 26 Oct 22:23
Problem that exists now is you have Virgin, CityFibre and OpenReach all running their own cable. Probably best with OpenReach as that gets used by Sky, Vodafone, BT, Plusnet etc.
I`ve used Sky, Vodafone and Plusnet and can`t say I`ve noticed much difference in service at all. Virgin were awful to the point I`d never use them again.
|
|
|
|
|
|
Topic Originator: widtink
Date: Thu 26 Oct 22:35
I had virgin fibre for 2 years and thought it was great .
Unfortunately the price was spiraling up and up so I got rid of it.
Was a nightmare trying to get hold of them to cancel though.
Admin
|
|
|
|
|
|
Topic Originator: rikaka
Date: Fri 27 Oct 07:39
Quote:
jake89, Thu 26 Oct 22:23
Problem that exists now is you have Virgin, CityFibre and OpenReach all running their own cable. Probably best with OpenReach as that gets used by Sky, Vodafone, BT, Plusnet etc.
I`ve used Sky, Vodafone and Plusnet and can`t say I`ve noticed much difference in service at all. Virgin were awful to the point I`d never use them again.
You`ve got more than them running cables these days.
GoFibre
Lothian Broadband
Netomnia
Axione
All deploy their own cables, city fibre are also a wholesale set up and don`t actually sell broadband, Vodafone, talk talk and zen use them.
|
|
|
|
|
|
Topic Originator: veteraneastender
Date: Fri 27 Oct 08:48
Clearly more than a few clued up punters here.
Can I ask - can you get Fibre installed for telephone only connection ?
A mate of mine is totally computer averse and has no broadband, a BT landline only subscriber.
What happens when the copper cable network is ditched ?
I’m thinking there must be a “magic box” that can be installed for ‘phone only service ?
|
|
|
|
|
|
Topic Originator: rikaka
Date: Fri 27 Oct 08:55
Yes, they will install telephone only over fibre. He will end up with the same installation as everyone else expect the router will just do the phone connection for him and the package will be priced according to that, from past practices he will probably get a better price taking a broadband package as well
|
|
|
|
|
|
Topic Originator: jake89
Date: Fri 27 Oct 12:51
I didn`t realise Vodafone used CityFibre. That would explain why they wouldn`t give me faster broadband here and kept saying I couldn`t get fibre despite Sky and Plusnet saying I could. Happy with Plusnet.
|
|
|
|
|
|
Topic Originator: veteraneastender
Date: Sat 28 Oct 08:58
Quote:
rikaka, Fri 27 Oct 08:55
Yes, they will install telephone only over fibre. He will end up with the same installation as everyone else expect the router will just do the phone connection for him and the package will be priced according to that, from past practices he will probably get a better price taking a broadband package as well
Don’t you need a dedicated box device to link the incoming fibre connection to a VOIP enable telephone .
He has no PC/laptop, tablet or mobile ‘phone - a traditional BT landline only subscriber.
|
|
|
|
|
|
Topic Originator: rikaka
Date: Sat 28 Oct 09:32
The fibre would come into the property and terminate at an ont (optical network terminal). The ont has an Ethernet output which would connect to the BT router. The router has a connection port that an analogue telephone can connect into. There are also adaptors/ways to connect the existing house wiring to this port to activate all the existing sockets like before if required.
|
|
|
|
|
|
Topic Originator: veteraneastender
Date: Sat 28 Oct 14:23
Thanks, I`m clear on the ONT with ethernet connection - my new TalkTalk router has a VOIP input for the `phone cord, and I use all 4 ethernet ports for linked devices.
Question is - is there a router type box for VOIP only, where ethernet ports are not required because the subscriber is wanting calls only ?
|
|
|
|
|
|
Topic Originator: jake89
Date: Sat 28 Oct 14:37
I`d imagine it`s the exact same box VEE but the difference is the internet won`t be connected. The fibre cable comes into a wee box like a phone connector. This then connects to a plug and a cable into the router. The standard phone cable then goes into the router.
|
|
|
|
|
|
Topic Originator: Buspasspar
Date: Sat 28 Oct 18:09
And all because the government want to see who you bank with .. how much you have .. who and where you buy from .. and monitor your general conversations :-))
We are forever shaped by the Children we once were
|
|
|
|
|
|
Topic Originator: rikaka
Date: Sun 29 Oct 00:38
Quote:
veteraneastender, Sat 28 Oct 14:23
Thanks, I`m clear on the ONT with ethernet connection - my new TalkTalk router has a VOIP input for the `phone cord, and I use all 4 ethernet ports for linked devices.
Question is - is there a router type box for VOIP only, where ethernet ports are not required because the subscriber is wanting calls only ?
Id doubt it, there isn`t really any need for a different model, the market will be small and probably no cost savings v issue the bulk bought router.
|
|
|
|
|
|
Topic Originator: veteraneastender
Date: Wed 8 Nov 08:32
Update which might be of interest.
I contacted Openreach to ask if they would remove the now redundant cabling from my property - they are coming soon to take away the drop cable from neighbours pole and the cable run into the house, as well as the internal sockets - no charge.
That is what I call service.
|
|
|
|
|
|
Topic Originator: fcda
Date: Wed 8 Nov 13:19
Quote:
veteraneastender, Wed 8 Nov 08:32
Update which might be of interest.
I contacted Openreach to ask if they would remove the now redundant cabling from my property - they are coming soon to take away the drop cable from neighbours pole and the cable run into the house, as well as the internal sockets - no charge.
That is what I call service.
Can I ask how you contacted openreach? Whenever I`ve issues, the internet provider has told me Openreach are not customer-facing and will only act on requests from internet providers.
|
|
|
|
|
|
Topic Originator: veteraneastender
Date: Wed 8 Nov 14:33
Happy to advise.........if you can wait out until Monday PM I`ll flag up the webpage link.
I was surprised they agreed to do this without any charge - but I got a call from a very helpful fella at Openreach who advised accordingly.
|
|
|
|
|
|
Topic Originator: rikaka
Date: Wed 8 Nov 21:37
I believe they are meant to do it at the time of the change over.
|
|
|
|
|
|
Topic Originator: veteraneastender
Date: Thu 9 Nov 14:03
Quote:
rikaka, Wed 8 Nov 21:37
I believe they are meant to do it at the time of the change over.
The engineer who came to us was from Circet, subcontracted by Openreach to install the full fibre deal.
He said he was not authorised by Openreach to remove the old cabling.
|
|
|
|
|
|
Topic Originator: veteraneastender
Date: Mon 13 Nov 11:43
Job done.
The engineer came at 10:15am within the time frame promised and completed the taking away of redundant drop cable into the house and also the master socket and extension.
Helpful and efficient.
Recommended if you want your old cabling etc. removed free of charge.
|
|
|
|
|
|
