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Topic Originator: jake89
Date: Thu 27 Mar 19:32
Sad news for staff there. Marked as a staff reduction but the reality seems to be the base in Dunfermline will close.
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Topic Originator: Alter Ego
Date: Thu 27 Mar 20:20
Iv never got the broadband providers ideas… I was with sky for 4 years and paying £125 a month then I could get the same from Virgin for £95 a month.
So contact sky and they state no can do but we can go £100…now I would have normally accepted as it’s a fiver but as a good customer just match it?
Moved and broadband is much better etc.
If you are providing broadband etc then just drop your price to keep the customers? I feel I just move round every 4 years🤷
Mon the Pars!
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Topic Originator: P
Date: Thu 27 Mar 20:51
Sky is not keeping up with the market, overpriced and increasing while the quality of the content reduces.
They have line entry charges for utter nonsense like viewing in multiple rooms, HD and Ultra HD in the time of streamers?. Utter garbage tv and films so finally cutting the cord after several decades.
Sad news about the job losses but history is littered with failed organisations that did not move with the times and thought they would have the market tied up forever
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Topic Originator: jake89
Date: Thu 27 Mar 20:53
Everyone does the same I imagine. Maybe different if you have a decent TV package.
Real shame for the local workforce. I really liked when I worked at Sky. They treated you pretty well.
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Topic Originator: DBP
Date: Fri 28 Mar 06:11
I just went the other way, about 6 years with Virgin broadband and they were much more expensive than sky for renewal and wouldn’t match.
Ended up getting faster full fibre via sky for less than Virgin were wanting (unless I was a new customer)
No doubt in couple of years will have to do the same switch back
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Topic Originator: Dandy Warhol
Date: Fri 28 Mar 07:49
Comcast are gutting Sky for profits and cheap foreign Labour, my cousin built the systems for 6 Indian call centres.
It has very little to do with the brand failing, it`s Comcast doing Comcast things.
Livi up next.
I don`t wanna go down like disco.
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Topic Originator: jake89
Date: Fri 28 Mar 11:32
Livi is having investment to become a centre of excellence but have to question how long a lot of these service offices will survive. If people can effectively work from home, why drag them into a big and expensive office? Lloyds will be empty next year, Sky empty and Nationwide/Dunfermline BS empty. Three sizeable offices. What will happen to them? It looks like someone`s bought the Nationwide building but it really needs a big company to fill it.
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Topic Originator: Dandy Warhol
Date: Fri 28 Mar 11:39
Quote:
jake89, Fri 28 Mar 11:32
Livi is having investment to become a centre of excellence but have to question how long a lot of these service offices will survive. If people can effectively work from home, why drag them into a big and expensive office? Lloyds will be empty next year, Sky empty and Nationwide/Dunfermline BS empty. Three sizeable offices. What will happen to them? It looks like someone`s bought the Nationwide building but it really needs a big company to fill it.
That`s a confusing message then because already a lit of the work from Livi has been moved abroad, for instance Order Recovery is inbound only now with the leg work being done in India, disastrously.
I don`t wanna go down like disco.
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Topic Originator: LochgellyAlbert
Date: Fri 28 Mar 12:54
6000 jobs in IT were made last week by Lloyds moving jobs to India, luckily my son survived the cull, though his boss and a team member didn`t!
Was in Western Nissan at Halbeath last week, they are really struggling for vehicle technicians (mechanics) especially on the electrical side.
They are looking to recruit from South Africa!
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Topic Originator: jake89
Date: Fri 28 Mar 14:15
It`s those hands on jobs that can`t be replaced. You can`t drive your car to India to get fixed! Sadly, so much focus has moved away from labour type jobs. There`s a new place that deals with trucks opening at the back of Amazon soon. Good news jobs wise but not the sort of jobs someone working at Sky could do.
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Topic Originator: ipswichpar
Date: Fri 28 Mar 17:18
The desire to offshore seems to be picking up again.
Unfortunately it looks like people have been spending a little too much on snake oil AI and need to find savings elsewhere.
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Topic Originator: Berkey
Date: Sun 30 Mar 15:34
Thought it was 300 roles going at sky dunfermline? But there’s no value in having the dunfy and livi centres these days. Assume they got a grant to have the office there and once they can close it they will.
Last few times I’ve got a new deal from sky it’s been through live chat so no point in keeping the people on the calls either.
NatWest letting loads go too, big culls everywhere just now. What new industries are coming which will bring jobs? If hardly anyone has a job how does the economy not crash and burn? Worrying times.
The post below replying to me is by one of .nets finest champions of mediocrity!
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Topic Originator: jake89
Date: Sun 30 Mar 19:27
Quote:
Berkey, Sun 30 Mar 15:34
Thought it was 300 roles going at sky dunfermline? But there’s no value in having the dunfy and livi centres these days. Assume they got a grant to have the office there and once they can close it they will.
Last few times I’ve got a new deal from sky it’s been through live chat so no point in keeping the people on the calls either.
NatWest letting loads go too, big culls everywhere just now. What new industries are coming which will bring jobs? If hardly anyone has a job how does the economy not crash and burn? Worrying times.
300 is pretty much the entire workforce there. You`re right though that people don`t phone anymore. You can do it all online or through chat, where accents don`t matter.
Days are numbered for these sort of customer service roles and those most affected are young people and women, which is bad news for the economy.
The UK has been headed for disaster for years now. No lessons learned from 2007 that a service economy isn`t sustainable.
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Topic Originator: wee eck
Date: Sun 30 Mar 21:16
You have to wonder where all these people who are going to come off the dole after they change the benefits rules are going to work.
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Topic Originator: Luxembourg Par
Date: Mon 31 Mar 00:21
Jeez - where to start?
Cutting call centre staff because people are contacting online?
People are going online because;
1. The call management system is dross, and takes ages to get past.
2. if/when you manage to get past the ‘press 1 for, press 2 for’ and actually get to speak to someone, you’re put on hold for ages
3. THEN it’s invariably a call centre in India, where Scottish accents don’t work.
4. The ‘technical’ teams in India have no practical experience, reading from scripts which can only solve simple issues.
5. You get fobbed off with either “I have sent signals, please wait for 2 mins to 4 hours” or sometimes “escalated to back office team, please allow 48 hours for resolution” - simply passing the buck, causing more frustration.
Until just a few years ago, most of the time, one got through to Scottish call centre, spoke with someone who didn’t need ‘Barry’ spelled out phonetically before allowing access AND was able to sort out most issues on the first call.
THEN, they are losing subscribers (and therefore money) dramatically.
So, to try to compensate, they raise the prices every year, for a product that is worth less.
BT Sport took some Premiership and Scottish games? Price goes up
BT Sport won the bidding for Champions League? Sky Sports price goes up.
Premier TV got some cup games that Sky previously had? Sky Sports prices goes up.
Eurosport moves from Signature pack to Sports? Signature prices goes up 🤣
To further pain Sky, people are taking up the dodgy pirated firesticks/IPTV boxes and cutting the overpriced Sky subscriptions.
What do Sky do?
Hmmm
Make the product cheaper?
- Only if you threaten to leave.
Keep as many revenue generating subscriptions as possible?
- Noooooooo, cut off thousands of full price subscribers in other areas…
I know, how about pushing really hard to get people onto Sky’s streaming service? You know, making everything reliant on a broadband connection, and get rid of the quicker and more reliable satellite delivery?
Perfect.
Hell mend them.
I feel sorry for the staff who are being turfed out - I bet there’s not many of the managers and directors down at Osterley getting replaced by low paid Indian workers.
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