Topic Originator: GG Riva
Date: Tue 21 Apr 06:31
My wife and I were due to fly from Edinburgh to Naples on an early morning Easyjet flight on April 2. A recorded phone message informed us that our flight was cancelled just before 10 pm the night before. (8 hours notice). NO EXPLANATION WAS GIVEN. Easyjet`s website informed me that we could obtain a full refund for the return flight or choose another flight for free. I booked the next available Easyjet flight to Naples on April 7 as their flight on the 5th was showing as full.
A friend messaged me on April 4 and I replied we weren`t now flying until the Tuesday. He got back to me to tell me seats were advertised for Easyjet`s Easter Sunday flight the following day, but they weren`t cheap. I had a look for myself, and my annoyance escalated to anger, so I filled out a compensation claim form on Easyjet`s website.
I received a no reply email a couple of days ago, apologising for the cancellation, but that Easyjet would not be compensating us because it was due to circumstances outwith their control. "To explain further," the email said, "due to adverse weather conditions, our ground crew were unable to travel to the airport, so they had no option but to cancel our flight."
Oh yeah! There was no overnight precipitation, although the temperature dropped just below zero to give a light frost. And how come no other flights were showing as cancelled that morning on Edinburgh airport`s live departures board? I`m not minded to let them off so easily. We`re not out of pocket as I hadn`t hired a car or booked a hotel, but we lost 5 days of our holiday.
Any suggestions as to what to do next would be gratefully received. Cheers.
Not your average Sunday League player.
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