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Topic Originator: RhinoPars
Date: Sat 8 Aug 10:31
DAFCLive have a message saying "coming soon" for today`s home game against The Honest Men. If you click for more info there is conflicting information - on the one hand surprisingly there is text saying this match will not be screened (and its a home game!!!) and on the other hand there is a link saying available to purchase so I assume the message saying the game won`t be screened is a software error. It is odd that I am being shown a link to purchase the game when I am already signed in and have an international season pass. Surely I should get to a holding page advertising the game and advising me that streaming will commence at say 2.45pm or something like that. I suspect these issues are just continuing software teething problems with the billing and connection to stream process. Let`s hope that a clickable link will appear closer to kick off to take Season subscribers and montly pass holders to the game. I got in easily last game but I think Oz had a problem. I must say the lack of information about the service and how to use it is surprising. They also have now had a few weeks to sort out the payment and linking to stream glitches. The streams themselves have been good so far with better replays and commentary and hopefully they can get the front end of their software sorted and working seamlessly soon.
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Topic Originator: MinnesotaAndy
Date: Sat 8 Aug 12:05
I agree with RhinoPars. If you are logged in, and an international season long subscriber, you should be presented with accurate information. Hopefully these kind of issues get resolved sooner rather than later.
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Topic Originator: AdamAntsParsStripe
Date: Sat 8 Aug 12:24
Why the hell do they make information so complicated?
Zwei Pints Bier und ein Päckchen Chips bitte
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Topic Originator: RhinoPars
Date: Sat 8 Aug 14:29
Still no link to a stream or holding page awaiting start of stream. I tried logging out and logging back in but that didn`t work. Maybe link to streaming only is live 15 mins before game?? Anyone else have any idea how subscribers can get in ?
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Topic Originator: OzPar
Date: Sat 8 Aug 14:34
I am in the same boat as you, Rhino.
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Topic Originator: KHSPAR
Date: Sat 8 Aug 14:38
I can’t find a link either. There is an option to buy again!
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Topic Originator: Bannockburn Par
Date: Sat 8 Aug 14:39
My monthly subscription is not showing and it wants me to pay again??
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Topic Originator: WYPar
Date: Sat 8 Aug 14:41
Yeah I`m getting a screen that says Live Now, but the only option is "buy" even though I have a subscription.
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Topic Originator: OzPar
Date: Sat 8 Aug 14:44
Honestly, heads should roll for this. I`ve paid over $400 for this shambles—that`s a lot for a pensioner—and I have yet to see a full broadcast!
The fixture will not be streamed:
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Topic Originator: Never10yairds
Date: Sat 8 Aug 14:44
Currently working abroad, bought a month pass last month… logged in today, went in to the match page, it offered to sell me a season pass or a month pass…. Bought the month pass again…. Still in the same boat. Very frustrating. They need to sort this out, it isn’t good enough.
If they can’t get it right then they should bin it and bring back pars tv.
The lack of support, live chat or email link is very annoying also.
I just want to watch the games I’ve paid for.
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Topic Originator: RhinoPars
Date: Sat 8 Aug 14:45
Just DM`d the Facebook site and go an almost immediate response saying "Had a few reports of issues , bear with us Richard. "
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Topic Originator: RossDAFC
Date: Sat 8 Aug 14:45
Also asking me to buy despite having the monthly pass, some service!
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Topic Originator: RhinoPars
Date: Sat 8 Aug 14:46
Very unprofessional not to have these issues sorted out by now.
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Topic Originator: Clapham Par
Date: Sat 8 Aug 14:53
Working now for me.
Rebooted laptop etc but not sure if it was my end or they`ve turned something on.
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Topic Originator: OzPar
Date: Sat 8 Aug 14:58
Still nothing happening here.
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Topic Originator: MinnesotaAndy
Date: Sat 8 Aug 15:00
still nothing with me
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Topic Originator: Never10yairds
Date: Sat 8 Aug 15:01
Mine working now
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Topic Originator: RhinoPars
Date: Sat 8 Aug 15:01
I have just logged out and logged back in but no change
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Topic Originator: answer
Date: Sat 8 Aug 15:02
Nothing for me
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Topic Originator: KnebworthPar
Date: Sat 8 Aug 15:03
Not working for me either!
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Topic Originator: Dunc1978
Date: Sat 8 Aug 15:04
Nor me. Hopeless
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Topic Originator: Clapham Par
Date: Sat 8 Aug 15:06
Only other thing I did when I rebooted was reset my VPN. I`m in France so thought just turning it off (from UK setting) would be ok but I got it to pick another french server to make sure it had a new IP address.
Might be irrelevant coincidence.
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Topic Originator: parace
Date: Sat 8 Aug 15:12
I pay season subscription, click on DAFC Live still asking me to buy
William Rutherford
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Topic Originator: MinnesotaAndy
Date: Sat 8 Aug 15:14
still nothing for me
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Topic Originator: KnebworthPar
Date: Sat 8 Aug 15:14
Nothing here and no updates on their Facebook page other than to say it’s now fully accessible!!
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Topic Originator: DAFCinBK
Date: Sat 8 Aug 15:15
I bought an annual subscription earliier today. System isn`t recognising it and still asking me to pay. Can`t get to see the stream at all. Not a great start. I have written to enquiries@dafc.co.uk to complain. No response yet.
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Topic Originator: Thaipar
Date: Sat 8 Aug 15:16
Fawanews has a good stream
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Topic Originator: parace
Date: Sat 8 Aug 15:17
I want my £180 money back. Im getting FA
William Rutherford
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Topic Originator: MinnesotaAndy
Date: Sat 8 Aug 15:19
stream now live...
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Topic Originator: RhinoPars
Date: Sat 8 Aug 15:20
I turned my VPN off and changed from Chrome to Bing and final got in
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Topic Originator: KnebworthPar
Date: Sat 8 Aug 15:24
Good old Ctl alt delete !!!! Reboot of laptop seemed to work 😂😂
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Topic Originator: jake89
Date: Sat 8 Aug 15:25
I`ve no clue, but that`s two people mentioned having VPNs turned on. Could it be it`s set up to detect if someone is using a VPN and blocking them to prevent people in the UK using it? People abroad shouldn`t need a VPN to view, only to stop the government accessing your data 🕴️
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Topic Originator: OzPar
Date: Sat 8 Aug 15:36
I too used VPn. In at the 23-minute mark.
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Topic Originator: Par in Luzern
Date: Sat 8 Aug 15:38
The new website / DAFC Live is utterly humming. Trying to get it to work felt like using internet from 20 years ago.
It seems the stream started working from the 18th minute. This is just Pars TV rebranded, but at least Pars TV worked.
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Topic Originator: Leamington_sPAR
Date: Sat 8 Aug 15:41
Quote:
Par in Luzern, Sat 8 Aug 15:38
The new website / DAFC Live is utterly humming. Trying to get it to work felt like using internet from 20 years ago.
It seems the stream started working from the 18th minute. This is just Pars TV rebranded, but at least Pars TV worked.
How’s it a rebrand when you’re not using the platform provided by Brian this season?
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Topic Originator: WYPar
Date: Sat 8 Aug 16:04
The half time feature was pretty decent to be fair. Better than just watching first half replays for 15 mins. Fair play.
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Topic Originator: Raymie the Legend
Date: Sat 8 Aug 17:49
This is a supposed to be run by a professional third party company. 🤷
It`s bloody tough being a legend
Ron Atkinson - 1983
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Topic Originator: Sacktheref69
Date: Sat 8 Aug 18:37
Why, as a club, do we seem incapable of making improvements that actually work for the fans? The website, streaming service and the quality of the club attire all leave plenty to be desired.
This is Andy Tod`s world and we are lucky to live in it.
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Topic Originator: DAFCinBK
Date: Sat 8 Aug 18:43
Stream and quality of service was excellent from 18th minute onwards. Commentary, camera work and replays all streets ahead of the previous service, if we are honest. It`s obviously not good enough to miss the first quarter of the game but I`ll judge them in a few weeks time
Let`s move on from discussing patstv. It was consistently incredibly frustrating. I`m confident the new service will be much better.
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Topic Originator: MinnesotaAndy
Date: Sat 8 Aug 18:55
If the club`s provider is Urban Zoo, it is difficult to understand the difficulty in getting the stream live to overseas Pars fans who had already paid for a season long pass. 18 minutes into the game before the live stream becomes available. What is going on behind the scenes? Is it actually Urban Zoo or an entity sub-contracted by Urban Zoo?
I really hate having my chain yanked by endless attempts at trying to connect etc.
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Topic Originator: david9640
Date: Sat 8 Aug 20:19
The stream worked fine for me - for the full match.
I suspect there are a few different issues at play for others. For example:
If you are on holiday from the UK and are using mobile data, then the connection is routed via the UK. As a result, DAFCTV would think you are in the UK.
Since Urban Zoo provide this service for larger clubs, I would think they have some type of block on using VPNs. I imagine this block only applies to the streaming of the match, rather than the purchasing of the subscription. Meaning some people are able to buy a subscription, but blocked from watching.
There could also be something to do with cookies. I regularly use a VPN to access IPlayer and other such services from abroad. If I visited the DAFC site and the VPN made it look like I was in the UK, then that might be stored as a cookie (to prevent the site needing to check my IP address very often). If I then turned the VPN off, the cookie might still be there. (This would also explain why switching to another browser worked for some).
And then there is the usual issue that`s always the case with these things - slower internet, increased latency due to distance, older equipment, slower equipment, and so on.
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Topic Originator: Clapham Par
Date: Sat 8 Aug 20:44
Agree with above. I had the same issue as many others in that the service wasn`t recognising my previous sub and wanted me to buy another but rebooting laptop and resetting VPN to refresh IP address had me on stream 6 minutes before kick off.
Gutting for those that didn`t get on but just trying to confirm that there was a working stream for folk who subbed a week ago and were viewing from overseas (from France, not UK pretending I`m in France).
I`ve had tonnes of problems viewing all sorts of content moving between France & UK and different problems affecting different devices (TV, iPad, iPHone & laptop).
TV is always too flakey using whatever crappy browswer is built into the TV software. iPhone/ipad refuses to work propelry with VPN because of the other location services functions it has that the VPN doesn`t just override to spoof the location.
Hopefully if it`s a DAFCLive issue they get it sorted pronto because it`s crap for folk who`ve subbed and can`t see the games.
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Topic Originator: RhinoPars
Date: Sat 8 Aug 21:24
Once you get in the DAFCLive stream is very good with lots of replays, better camera work and commentary and highlights.
Some of us just use VPNs for security.
When I changed from Chrome to Bing I finally got the stream to work. Unfortunately today the watch from start wasn’t working (it did for previous games.)so I missed the first 18 minutes. Fortunately we got to see replays of Andy Tod’s goal.
However DAFCLive need to get this streaming access problem for paid monthly and annual passes sorted as Chrome is the world’s most used browser. This problem has gone on for too long.
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Topic Originator: RhinoPars
Date: Sun 9 Aug 10:32
I got the following feedback which suggests that the feed access problem so many of us have been experiencing should hopefully be sorted soon once the DAFCLive app launches .... "We will be discouraging browser viewing going forward, as the app will launch soon, which allows streaming in the app and casting to external devices as well. There are too many browsers and combinations of problems to allow us to troubleshoot every Saturday. Chrome may be the most popular but that doesn`t make it good, it has become a bloatware nightmare in the last few years and it`s support for some streaming codecs is still lacking compared to other browsers."
Post Edited (Sun 09 Aug 10:33)
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Topic Originator: Raymie the Legend
Date: Sun 9 Aug 11:37
That sounds fine as long as you are able to cast from apple or android phones to a range of smart TVs.
Once again, if they stream for many other clubs, why is this a problem for us ?
It`s bloody tough being a legend
Ron Atkinson - 1983
Post Edited (Sun 09 Aug 11:38)
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Topic Originator: brian
Date: Sun 9 Aug 13:23
sounds like a feeble excuse to me.
I know a company that streams for mutiple clubs and has no such problems.
yes I agree an App will be a good addition but I don`t think that`s the solution.
____________________
contact: email me
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Topic Originator: MinnesotaAndy
Date: Sun 9 Aug 13:47
When I contacted the club about the streaming problem, I was advised there would be a discussion with the relevant background parties to understand what happened.
Aside: I would be happy enough if DAFC Live listed supported browsers. Discouraging browser use is ridiculous.
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Topic Originator: RhinoPars
Date: Sun 9 Aug 14:06
I took it to mean an app you can run on all platforms - desktop/laptop and phones. It would be ridiculous to only have a phone version.
It is a bit of a lame excuse about the browsers. Fair enough for an obscure browser, but Chrome is the market leader and hence used by most people. Thus a browser version of the system should work on Chrome. There was never a problem accessing feeds on ParsTV from Chrome.
While I am really appreciative and thankful for all the efforts of ParsTV home and away over the years. if DAFCLive can get the subscriber access to streaming issues sorted out the DAFCLive feed itself does appear so far to be an improvement with highlights, more replays, better camera work, better commentary and improved sound balancing between the commentator and co-commentator. Let`s hope the access problems are finally fixed this week.
.
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Topic Originator: pars no1
Date: Sun 9 Aug 15:08
i presume everyone having issues are feeding this back to the PARSLIVE team so they are aware of the issues
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Topic Originator: MinnesotaAndy
Date: Sun 9 Aug 16:01
DAFC Live have a Facebook page. On Saturday, around a couple of dozen fans had reported in comments that they had issues accessing the stream.
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Topic Originator: ipswichpar
Date: Sun 9 Aug 16:35
It does strike me as very weird that....
- it seems to be a constant problem with folk getting on even well before the match..... why isn`t it up and running well before so folk can make sure they can access it?
- is there a user guide about the best things to do (or not do) if problems are encountered? Relying on a Facebook group seems nuts.
- I cannot believe the browser explanation at all.... and if that`s the issue, how is it resolved so quickly.... do they get Google to release an update 18 minutes into the match?
An app might be an alternative but it isn`t the solution to this specific problem. And I fear for the resolution time if that`s the quality and clarity of the responses being provided.
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Topic Originator: andycarp
Date: Tue 11 Aug 21:22
If you sign up to Dunfermline Athletic official website first. On the day that you subscribe you need to sign in first and if you are based in the UK you must have a VPN on and showing that you are in another country. Click on DAFC live and choose a monthly or yearly subscription. This option will not show if you are in the UK without a VPN. On match day sign into the main Dunfermline Athletic website and click on DAFC live and then click on live and follow the prompt to watch the game. I had difficulty with one browser but I use the option on a Amazon fire stick with no issues. I hope this helps you all.
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Topic Originator: Raymie the Legend
Date: Tue 11 Aug 21:29
What do you need to do to watch highlights ?
It`s bloody tough being a legend
Ron Atkinson - 1983
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Topic Originator: AdamAntsParsStripe
Date: Tue 11 Aug 23:01
Quote:
Raymie the Legend, Tue 11 Aug 21:29
What do you need to do to watch highlights ?
Join the Crystal Maze
Zwei Pints Bier und ein Päckchen Chips bitte
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Topic Originator: andycarp
Date: Wed 12 Aug 20:20
To watch the highlights then sign in to the official Dunfermline Athletic website and then select DAFC live and they are there. I do not know how long it is until they are up to watch.
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Topic Originator: LochgellyAlbert
Date: Fri 14 Aug 13:45
How do you get a monthly sub?
Have gone through DAFC site, got to Live link and it states:-
"There are currently no events scheduled for live streaming "
Going on holiday soon and requiring access.
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Topic Originator: brian
Date: Fri 14 Aug 19:06
Saturday 15th Aug is a non-block day so home clubs should have PPV available
ah ok, wrong information, it`s other clubs out with the Premier Sports that could do PPV
Thanks GJS
Post Edited (Fri 14 Aug 19:33)
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Topic Originator: GJS93
Date: Fri 14 Aug 19:18
Premier Sports are streaming tomorrow`s game, think its £10.
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Topic Originator: RossDAFC88
Date: Sat 15 Aug 08:39
Quick question. I can’t seem to find the info anywhere. Is today’s game included in the DAFC Live Pass, or does it need to be bought separately? When I log in to check the stream details, it won’t let me go any further.
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Topic Originator: RhinoPars
Date: Sun 16 Aug 09:54
I must say yesterdays DAFCLive feed was excellent. Great commentary and Callum Morris was good as co-commentator.
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Topic Originator: andycarp
Date: Sun 16 Aug 13:57
If you have already bought a subscription then sign in on the main Dunfermline Athletic website and then select DAFC Live and then live. If it then says BUY then wait until the stream starts and it will change from BUY to WATCH.
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Topic Originator: andycarp
Date: Sun 16 Aug 14:02
Log in to the main Dunfermline Athletic website and then select DAFC live then click on live and then if it says BUY just wait and that will change to WATCH when the stream to starts. If you are in the UK then you have to have a VPN connected before you do any of the above. If you are abroad then you do not need a VPN.
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Topic Originator: andycarp
Date: Sun 16 Aug 14:04
The Buy option will change to WATCH when the stream begins.
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Topic Originator: OzPar
Date: Sun 16 Aug 14:29
Honestly, words fail me how bad the club`s new website is. It is beyond a joke. It is almost unreadable! Over a week ago, I offered some practical suggestions as to how it could be improved to make it more professional and user-friendly. Not a peep in response here from the club. Perhaps our owners who are based in the USA may want to have a word or two with Mr Cook about this? For, surely they cannot happy either.
Me? I`m off to China this week to sample the bullet train from Shanghai to Beijing. So no Pars stuff for me. But I would really like to think that this will be sorted out by the time I get back.
Those of us abroad are spending real money to watch the Pars on the internet. So far this season, I have spent more than 200 quid to watch about 50 minutes of football over three games. It is simply not good enough. Okay, I missed the Ross County game, as I had other things to do, and I`ll take RhinoPars word that it was fine, but let`s get the Pars internet presence sorted out. And for goodness sake, remember a lot of us choose to boycott Facebook for good reasons, so don`t choose that as your go-to platform.
Listen to your customers, Mr Cook.
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Topic Originator: LochgellyAlbert
Date: Sun 16 Aug 14:31
Quote:
andycarp, Sun 16 Aug 14:04
The Buy option will change to WATCH when the stream begins.
Not getting any "buy" link on the site.
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Topic Originator: red-star-par
Date: Sun 16 Aug 16:44
Quote:
OzPar, Sun 16 Aug 14:29
Honestly, words fail me how bad the club`s new website is. It is beyond a joke. It is almost unreadable! Over a week ago, I offered some practical suggestions as to how it could be improved to make it more professional and user-friendly. Not a peep in response here from the club. Perhaps our owners who are based in the USA may want to have a word or two with Mr Cook about this? For, surely they cannot happy either.
Me? I`m off to China this week to sample the bullet train from Shanghai to Beijing. So no Pars stuff for me. But I would really like to think that this will be sorted out by the time I get back.
Those of us abroad are spending real money to watch the Pars on the internet. So far this season, I have spent more than 200 quid to watch about 50 minutes of football over three games. It is simply not good enough. Okay, I missed the Ross County game, as I had other things to do, and I`ll take RhinoPars word that it was fine, but let`s get the Pars internet presence sorted out. And for goodness sake, remember a lot of us choose to boycott Facebook for good reasons, so don`t choose that as your go-to platform.
Listen to your customers, Mr Cook.
I would really say to Mr Cook....ignore your customers. It`s a handful of folk overseas, it`s really not worth the hassle spending money on getting a good stream or online presence. Just shut it down, spend the money on improving the stadium and match day experience for those that actually care enough about The Pars to turn up at East End Park
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Topic Originator: RhinoPars
Date: Sun 16 Aug 18:04
Removed on assumption RSP’s post was a tongue in cheek response
Post Edited (Sun 16 Aug 23:15)
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Topic Originator: RhinoPars
Date: Sun 16 Aug 18:13
Post Edited (Sun 16 Aug 23:15)
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Topic Originator: Jimmy riddell
Date: Sun 16 Aug 18:39
Well said Rhino.
There are those of us elsewhere in the Uk who would also like the chance to subscribe to see the Pars live.
r-s-p should get a red card for his infantile remarks.
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Topic Originator: buffy
Date: Sun 16 Aug 19:29
Good grief why on earth did you believe what RSP said? His posts are always tongue in cheek!
”Buffy’s Buns are the finest in Fife”, J. Spence 2019”
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Topic Originator: RhinoPars
Date: Sun 16 Aug 19:56
Quite probably meant a bit in jest Buffy but there was a bit of a demeaning tone in the post I initially responded to. No need for red cards
Post Edited (Sun 16 Aug 23:16)
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Topic Originator: Jimmy riddell
Date: Sun 16 Aug 20:06
‘ His posts are always tongue in cheek!’
Some irony in my comment.
RSP - red card?
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Topic Originator: wee eck
Date: Sun 16 Aug 20:36
I thought it was pretty obvious r-s-p`s post was tongue-in-cheek. I do sometimes wonder if there should be a separate forum to discuss streaming issues though.
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Topic Originator: RhinoPars
Date: Sun 16 Aug 20:58
Quite possibly Wee Eck - I may have overreacted. As for a separate thread for streaming posts, most posts about feeds have headings that indicate they are streaming related posts. If you don’t stream ignore the thread.
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Topic Originator: WYPar
Date: Mon 17 Aug 11:17
The service as a whole on Saturday was much better. Everything was up and running in plenty of time, it was stable and the commentary was great. Only downside was the quality of the picture in the first half. It wasn`t dreadful, but wasn`t great either. But this seemed to be fixed for the second half too.
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Topic Originator: RhinoPars
Date: Mon 17 Aug 15:30
Agree WY the commentary was excellent and Callum Morris was very good as co-commentator. It is also nice having more replays and highlights.
Post Edited (Mon 17 Aug 15:30)
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Topic Originator: Bannockburn Par
Date: Fri 21 Aug 08:59
Is there coverage at Livi this weekend?
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Topic Originator: MinnesotaAndy
Date: Fri 21 Aug 10:32
DAFCLive plan to cover as many away league matches as possible "subject to the host club providing the facilities required to produce a broadcast".
My guess is they will have coverage for the Livingstone game, but the situation may only become clear an hour or two before kick-off (as was the case with PARStv). I check DAFCLive on Facebook as well as the club`s website.
https://www.facebook.com/DAFCLive/
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Topic Originator: Connor560
Date: Fri 21 Aug 10:49
May be difficult due to gantry space. Livingston have provided alternative space in the stand but angle may not be brilliant from a viewing perspective. With it being within the stand as well, connectivity may become part of the issue too but they probably won`t know until tomorrow.
I will be on site with Livingston but will help DAFC if and when required to try and make sure something is achievable.
The analysts have 90% of the gantry space, with Livingstons camera the other 10%.
Livingston are streaming, but only offer a monthly subscription if Pars can`t get up and running. Other side of that though is you`ll need to listen to me 😂
C'mon Ye Pars!
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Topic Originator: OzPar
Date: Sat 22 Aug 05:54
I am in Beijing at the moment and only have my Iphone to watch the game tonight. I have done a test log-in to DAFC Live and it seems to be working… touch wood! Never watched a game on a phone before. 🤓
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Topic Originator: livipar2
Date: Sat 22 Aug 14:16
Are we actually streaming today?
Mon the Pars!!!!!!!!!!!
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Topic Originator: BlackLight
Date: Sat 22 Aug 14:30
I`m on the Live site now and there`s an option for today`s game, but it doesn`t seem to be taking me to any kind of coverage...yet.
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Topic Originator: livipar2
Date: Sat 22 Aug 14:31
Same….
Mon the Pars!!!!!!!!!!!
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Topic Originator: MinnesotaAndy
Date: Sat 22 Aug 14:41
DAFC Live on Facebook only showing last week`s information for the Ross County game.
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Topic Originator: MinnesotaAndy
Date: Sat 22 Aug 14:45
DAFC Live now showing :-)
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Topic Originator: BlackLight
Date: Sat 22 Aug 14:46
I messaged the DAFCLive page on FB, but I haven`t had a response back yet.
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Topic Originator: KnebworthPar
Date: Sat 22 Aug 14:48
Stream up now it seems
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Topic Originator: parsmad68
Date: Sat 22 Aug 14:54
Quote:
OzPar, Sat 22 Aug 05:54
I am in Beijing at the moment and only have my Iphone to watch the game tonight. I have done a test log-in to DAFC Live and it seems to be working… touch wood! Never watched a game on a phone before. 🤓
The earliest I remember watching a game on a phone was when we played Hibs at Hampden in the midweek replay from Germany. Not sure when that was but stream was good!
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Topic Originator: OzPar
Date: Sat 22 Aug 14:58
I am not having any joy here in China I’m afraid. They want me to subscribe again. I think that’s five games I’ve either missed or only saw parts of this season. My days of supporting the Pars may be coming to an end. Frankly, I have had enough.
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Topic Originator: Clapham Par
Date: Sat 22 Aug 15:01
Working fine for me (abroad, Chrome browser on laptop).
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Topic Originator: OzPar
Date: Sat 22 Aug 15:07
Apologies. It’s working now. So instead of spitting the dummy, I shall swallow it… 🤓
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Topic Originator: DunfyDave
Date: Sat 22 Aug 15:28
Quote:
OzPar, Sat 22 Aug 15:07
Apologies. It’s working now. So instead of spitting the dummy, I shall swallow it… 🤓
^^^ Good in you OzPar. Well owned sir 👍
DunfyDave
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Topic Originator: CAPar
Date: Sat 22 Aug 16:34
Is the cameraman on the bevvy? It`s all over the shop
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Topic Originator: WYPar
Date: Sat 22 Aug 16:51
Only complaint today is that they didn’t stop the stream at half time, meaning I had to watch that second half.
In all seriousness though, they seem to have sorted a lot of the issues now and the service is pretty good.
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Topic Originator: wetherby
Date: Sat 22 Aug 16:56
A good few times the ball was nowhere to be seen in the camera shot leaving the viewer to guess the flight of the ball and wwwhere it was landing and if we had anyone to get on the end of it
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Topic Originator: Higgys Mohawk
Date: Tue 1 Sep 12:38
I just had an auto-renewal for DAFC Live….does anyone know if there is a way to cancel this auto-renewal?
I didn’t realise this would be a repeating subscription. Previously you subscribed for the month then that was it!
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Topic Originator: Rigger Al
Date: Tue 1 Sep 13:19
Rather than coming on live 15 mins before K.O .Can this be 30 mins prior so if some are having issues they have a chance of resolving and not missing any of the game
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Topic Originator: CAPar
Date: Tue 1 Sep 14:17
Quote:
Higgys Mohawk, Tue 1 Sept 12:38
I just had an auto-renewal for DAFC Live….does anyone know if there is a way to cancel this auto-renewal?
I didn’t realise this would be a repeating subscription. Previously you subscribed for the month then that was it!
Log into your account, go to purchases and you should be able to cancel in there.
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Topic Originator: Wotsit
Date: Tue 1 Sep 16:39
I got the same thing. They should make it clear that you are signing up for an ongoing subscription rather than a one off.
Apart from anything else, a lot of folk signing up for a month will be doing so because they are on holiday and won`t be able to use the second month.
“The Party told you to reject the evidence of your eyes and ears. It was their final, most essential command.”
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Topic Originator: Wotsit
Date: Tue 1 Sep 18:20
I don`t see any "purchases" option CAPar.
There is a "subscriptions" option but that just has that old favourite:
"MORE INFORMATION COMING SOON
We will soon be providing you with further information on how to watch exclusive content as well as live streaming of matches"
I just checked my receipt from when I initially signed up and the fee is listed as "DAFC Live - Monthly Pass (International)" which the new one also says.
This language heavily suggests a one-off, with no mention that it is a ongoing subscription anywhere, which feels a bit scammy especially with no clear way to unsubscribe.
Oh, and the "support site" link on the receipt goes to a dead page, which doesn`t help with the scammy feeling.
I might be being thick and missing something obvious (certainly wouldn`t be the first time) but I`m pretty sure I have gone through all the menu options and then I used the search function but I haven`t found any way to unsubscribe, or even any way to see what I am currently subscribed to, although ironically that gives me hope that it`s a glitch rather than a grift.
Anyway, I have emailed the club so I`m going to hear back soon, although I suppose how soon will depend on how many similar emails they have!
“The Party told you to reject the evidence of your eyes and ears. It was their final, most essential command.”
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Topic Originator: Higgys Mohawk
Date: Tue 1 Sep 18:43
Quote:
Wotsit, Tue 1 Sep 18:20
I don`t see any "purchases" option CAPar.
There is a "subscriptions" option but that just has that old favourite:
"MORE INFORMATION COMING SOON
We will soon be providing you with further information on how to watch exclusive content as well as live streaming of matches"
I just checked my receipt from when I initially signed up and the fee is listed as "DAFC Live - Monthly Pass (International)" which the new one also says.
This language heavily suggests a one-off, with no mention that it is a ongoing subscription anywhere, which feels a bit scammy especially with no clear way to unsubscribe.
Oh, and the "support site" link on the receipt goes to a dead page, which doesn`t help with the scammy feeling.
I might be being thick and missing something obvious (certainly wouldn`t be the first time) but I`m pretty sure I have gone through all the menu options and then I used the search function but I haven`t found any way to unsubscribe, or even any way to see what I am currently subscribed to, although ironically that gives me hope that it`s a glitch rather than a grift.
Anyway, I have emailed the club so I`m going to hear back soon, although I suppose how soon will depend on how many similar emails they have!
Yeah I couldn’t see where to cancel the subscription either.
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Topic Originator: CAPar
Date: Tue 1 Sep 19:26
Sorry, my initial post could have been clearer. Once you`ve logged into your account, click on the wee head thing on the top right corner of the web page.
That should take you into your account page giving you options such as `dashboard`, `personal details` etc. The last one should be `purchases`.
Head into purchases and hopefully you should be able to cancel from there. I had some issues with my purchases loading on a mobile browser but once I got into a desktop version it was fine.
I'd post a screenshot if I had any idea how to!
Post Edited (Tue 01 Sep 19:27)
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Topic Originator: LochgellyAlbert
Date: Tue 1 Sep 19:54
Cancel using a VPN?
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Topic Originator: OorWullie
Date: Tue 1 Sep 20:19
They have had weeks to sort this out and the excuses are wearing thin now. Can you imagine the uproar if this was parstv? I’m pissed off with it. Don’t know about others?
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Topic Originator: saltonsgonagetu
Date: Tue 1 Sep 20:41
Added to the debacle of no home strips till november at the earliest , the new changes arent going down well
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Topic Originator: Wotsit
Date: Tue 1 Sep 20:49
Thanks for that CAPar, you`ve been really helpful.
I wouldn`t have thought to click there unless I was looking to logout, since the wee head thing gives every impression that it is the logout icon, given that it seems to be labelled "sign out" despite them being two separate icons. I honestly haven`t seen a worse design for a commercial website in a long time.
Anyway, I went to the part of the website you suggested and it says:
"We couldn`t load your purchases. Please try again." on both the subscription and passes section.
I think I might have to wait to hear back from the club, thanks again though CAPar, I did miss that option but it`s just my luck that it hasn`t worked for me lol
I suspect that LA is right that they have set their location bar in such a way that you can`t even unsubscribe from the UK, so you need a VPN, which can hopefully be sorted soon.
I`d rather just have ParsTV back though tbh, they were shonky and all that, but I trusted them with my card details - DAFC Live has failed that basic test immediately.
“The Party told you to reject the evidence of your eyes and ears. It was their final, most essential command.”
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Topic Originator: OzPar
Date: Wed 2 Sep 01:37
When I click into DAFC Live, the link to the Arbroath game comes on my screen for a millisecond before flicking over to a link to a game against Stenhousemuir in early October.
This happened on Friday too. Fortunately, with a VPN, I could link to the BBC broadcast, but that option will not be available on Saturday.
How many weeks have passed since DAFC Live was launched? Not once has it worked problem-free.
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Topic Originator: CAPar
Date: Wed 2 Sep 05:41
No bother Wotsit, it`s not intuitive at all.
I had the same problem with loading purchases on several mobile browsers but when I logged in via a desktop browser on my laptop, they were there. No idea if that was coincidence although I would have had a VPN on there so maybe that was the difference.
They need to get the whole website sorted out though, it`s brutal.
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Topic Originator: LochgellyAlbert
Date: Wed 2 Sep 10:10
Quote:
LochgellyAlbert, Tue 1 Sept 19:54
Cancel using a VPN?
I am away on holiday next week and when I asked about a monthly subscription I was told to order it through a VPN if in UK. I could also order it when in Tenerife, UK ip addresses are seemingly blocked.
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Topic Originator: Stanza
Date: Wed 2 Sep 11:03
I don`t know if this is relevant or not, but the Digital Markets, Competition and Consumer Act 2024 (DMCCA) has recently come into force.
Among lots of other stuff, it requires that customers can exit a subscription generally as easily as they signed up, including being able to cancel online if they signed up online.
This is intended to stop "subscription traps" where a website does not advise the cancellation process at the time of contract, or offer an easy and clear way to cancel an online subscription. These traps cost UK consumers millions of pounds every year, and the Government intends to bring forward secondary legislation to clarify some of the issues raised by the Act.
https://www.bbc.co.uk/news/articles/cvg0v36ek2go?
I haven`t needed to purchase anything at all via DAFC Live, and don`t have any subscriptions to cancel and test the website. However, I would not have found the "Purchases" button without the help on this thread from CApar. I also found it a little creepy that when I clicked on DAFC Live from the DAFC website it recognised me by name, but I still had to sign in to access my account.
I`m sure DAFC is not trying to rip fans off at all, but the comments on here do suggest that the DAFC Live system is, at best, clunky.
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Topic Originator: ipswichpar
Date: Wed 2 Sep 11:17
It is relevant Stanza, and I mentioned it on another thread.
I was intentially trying to be a little non committal on the other thread but I actually do believe that the service has crossed the line here with the problems users are having with leaving service, and it is strange how so many folk are surprised by the monthly subscriptions. Perhaps it might not be clear enough.
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Topic Originator: Clapham Par
Date: Wed 2 Sep 12:25
Took me by surprise.
I had assumed it would be like ParsTV whereby you had to renew whenever a month sub expired. I don`t recollect seeing anything that said it was automatically renewing or anything that offered some option to not take up an auto renew option.
When I double-checked yesterday after seeing the recent threads above I had similar issues ie having to search for where purchases are listed (not under DAFCLive Subscriptions tab (the obvious first stop), then not being able to see my purchases, eventually getting them to show after a couple times logging in and out my account and refreshing VPN server to force a different IP address.
Website is not very intuitively signposted or laid out. It is also clearly sensitive to previous log-in details that may have changed since last viewing the site. Possibly the latter is linked to aggressive anti-VPN or IP logging/checking settings.
I cancelled the next auto renew as I want to be free to choose when it is of most value to me. No point in having the sub starting a week before the next game or covering a month when I know I won`t be available to view the games.
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Topic Originator: DAFCinBK
Date: Wed 2 Sep 20:27
Watched pars v rovers from Amsterdam on friday via dafc live. Excellent service. Perfect stream, professional camera work and commentary, and great guests (co-commentator was Calum Morris). All in all, a huge improvement.
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Topic Originator: parsmad68
Date: Thu 3 Sep 21:03
Can anyone click the link in the web page for the Neil Lennon interview for the Arbroath game that says “watch the full interview now”?
I am using my iPhone in the latest IOS and there is no hyperlink that I can find
https://www.dafc.co.uk/news/2026/september/03/neil-previews-saturday-s-trip-to-arbroath-/
Post Edited (Thu 03 Sep 21:03)
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Topic Originator: Westies squint kicks
Date: Thu 3 Sep 21:06
I find the links only work if you are logged in to the official site
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Topic Originator: Indiapar1
Date: Thu 3 Sep 21:07
The website is very poor
G Wardrope
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Topic Originator: parsmad68
Date: Thu 3 Sep 21:10
Quote:
Westies squint kicks, Thu 3 Sep 21:06
I find the links only work if you are logged in to the official site
Many thanks, but I tried that also as I thought that might be the case, but unfortunately not. 😢
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Topic Originator: ipswichpar
Date: Thu 3 Sep 21:15
I think the Raith one only worked when the video was visible (I.e. the link saying click here to watch video) didnt work, even now.
I suspect you may need to wait until the video is there to click on.
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Topic Originator: Rusty Shackleford
Date: Thu 3 Sep 22:18
Works fine when you`re logged into the site
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Topic Originator: desparado
Date: Thu 3 Sep 23:59
Just logged on and the link to the video does not work for me…..
What an opportunity we missed in 2014.
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Topic Originator: desparado
Date: Fri 4 Sep 00:03
Works now 🤷🏼♂️
What an opportunity we missed in 2014.
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Topic Originator: parsmad68
Date: Fri 4 Sep 09:56
Still doesn’t work, so went on to my PC now and it doesn’t work there either. Is it just me or is anyone else having issues?
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Topic Originator: AdamAntsParsStripe
Date: Fri 4 Sep 10:14
Not working for me either. It’s a shambles. Just put the damn things on YouTube!
Zwei Pints Bier und ein Päckchen Chips bitte
Post Edited (Fri 04 Sep 10:15)
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Topic Originator: parsmad68
Date: Fri 4 Sep 11:54
Working now. Thanks for whoever did whatever to get it working
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Topic Originator: fcda
Date: Fri 4 Sep 19:32
From DAFCLive on Facebook...https://www.facebook.com/100068654199962/posts/1393319769633150/
⚽ Update on Arbroath at Gayfield 05/09/26 - Our intention is to provide a stream from Gayfield tomorrow, however we are aware of connectivity issues at the stadium after our experiences last season coupled with the recent match versus Livingston where they reported issues as well.
Our aim is to get a stream going from the stadium using the mobile network and assess the connection as the match gets closer to kick off. We are expecting a bit of buffering pre-match and at half time as the mobile network usually struggles with everyone going on their phone at the same time! 🤣
We have a few extra tricks to try prior to kick off so hopefully we will have a great service tomorrow... But if you are tuning in please be prepared for some buffering and possible connection issues with the stream.
📽️ The match will be available to overseas viewers as part of the monthly and season pass options, there is no PPV option for tomorrow as it is a Saturday blackout match.
📺 Finally - We have spotted that our graphics overlays haven`t been going out for the past few matches... You have had the video feed but all the extra graphics and team lines haven`t been going out on the live stream even though we could see them at our end. We have nailed this issue and expect you to have a more interactive experience during tomorrow`s game and moving forward.
🎉 Thanks again for all the feedback over the past few weeks and for continuing to support the growth of the new Dunfermline Athletic FC streaming service, DAFC Live. We have loads of improvements planned which will take some time to fully implement so we appreciate your patience and can`t wait to take you along for the 26/27 journey, which we fully expect to be exhilarating to the end!
Image - Steven Mill and Callum Morris commentating during our recent victory against Raith!
#COYP 💪🏁
Post Edited (Fri 04 Sep 19:33)
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Topic Originator: Luxembourg Par
Date: Sat 5 Sep 14:44
The pre-match buffering is certainly in evidence...
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Topic Originator: DBA
Date: Sat 5 Sep 15:27
What an improvement from ParsTV. Miles better.
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Topic Originator: Fevs
Date: Sat 5 Sep 15:29
I’m in Tenerife and it’s perfect here!
What happened to Steven Mill?
Let’s work our way back to Premier League 👌😀
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Topic Originator: 1885_ChillPar
Date: Sat 5 Sep 15:50
Quote:
Fevs, Sat 5 Sept 15:29
I’m in Tenerife and it’s perfect here!
What happened to Steven Mill?
He`s on BBC Scotland till 12 on Saturday`s so might not be able to make it to all the games, especially the ones further afield.
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Topic Originator: WYPar
Date: Sat 5 Sep 15:57
Couldn’t watch until about 3:20 today, so was glad of the “watch from the start” option. But then it jumped forward about 10 minutes at one point, and again in the last 5 minutes of the half. Not sure if that’s an issue at my end or theirs but a bit of a pain.
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Topic Originator: WYPar
Date: Sat 5 Sep 16:22
Has the stream totally died or is it just me? Just keeps repeating the same bit then stopping
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Topic Originator: Clapham Par
Date: Sat 5 Sep 16:23
I`ve just had a spinning wheel for last few minutes.
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Topic Originator: Sammy_Must_Die
Date: Sat 5 Sep 16:23
Same here for me in Paris!
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Topic Originator: xgatespars
Date: Sat 5 Sep 16:23
Maybe not just you as I keep buffering for last 5 minutes
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Topic Originator: WYPar
Date: Sat 5 Sep 16:27
Seems to be back and working fine for me now.
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Topic Originator: 1885_ChillPar
Date: Sat 5 Sep 16:32
Dropped for me too but all good now. Overall it`s been good. Wouldn`t play on the TV browser but think that`s my issue. Fine mirroring through my phone.
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Topic Originator: Sammy_Must_Die
Date: Sat 5 Sep 16:51
Last few minutes for me have been really jittery! The pictures, never mind my nerves!!!!
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Topic Originator: MinnesotaAndy
Date: Sat 5 Sep 17:15
DAFC Live were responding to feedback on Facebook. Buffering issues all to do with use of stadium WiFi.
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Topic Originator: saltonsgonagetu
Date: Sat 5 Sep 20:16
When can we expect the managers post match interview? Friday. Wow up already
Post Edited (Sat 05 Sep 20:18)
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